Attitude & Rubbish Customer Service

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lindagibbs's review of The Post Office Phone Service

★☆☆☆☆

“Attitude & Rubbish Customer Service”

Written on: 27/01/2017 by lindagibbs (1 review written)

post office phone company :-( totally annoyed with them. elderly ill aunts phone has got a fault, I rang them from my mobile while with her on Saturday to report it, I rang them Tuesday to ask what the status was, they said they had found the fault and were arranging for it to be fixed. PM Phone man arrives at aunts house, does his checks, says its in the road, does more tests and goes back and tells her its in the underground cabling and they need to dig up the road.6- 8 weeks for them to sort out. I ring Post Office customer care and ask them to get BT to put a divert on the line to her mobile, get told they cant do that as the guy I spoke to Saturday didn't put an ok to talk to me on their system, I said that's ridiculous you have rung me on my mobile to update me on the fault. Adamant as data protection wont put a divert on her number to her mobile on my say so! I asked him to please ring her, to add insult to injury he told me 'We cant ring her on her mobile to get the okay from her to put a divert on because we have no outgoing lines?' My reply ' You've just rung me' No that was a different department! When I asked to speak to a manager, he disappeared offline for 5 minutes and came back and said 'Manager said no there was no point him speaking to me because he wont do anything!!!!!' Really! Disgusting customer service Post Office

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