Just don't bother

Click here if this is your business
★☆☆☆☆
1.2 / 5
6% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

IsabellKent267's review of The Post Office Phone Service

★☆☆☆☆

“Just don't bother”

Written on: 12/01/2015 by IsabellKent267 (1 review written)

My phone line has been dead for 9 days and I have rung the 'customer care' team everyday. No phone line means no internet ! They have never rung me back even though they say they will. They cannot tell me what is holding up the 'fix'. They cannot tell me when it may be resolved. I have spent a lot of time calling them via my mobile. I have to go to a friends house to use the internet. The call handlers appear only to be a human messaging system and they do not have knowledge of progress of issue nor do they have the ability to escalate cases.
I have written a formal complaint. As my contract is up in February I have already opted to change provider.
My suggestion is - just don't bother using the Post Office as a Line Rental provider.

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0