Misleading call charges

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Planet Numbers International Phone Calls www.planet-numbers.co.uk
★★★☆☆
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Guest's review of Planet Numbers International Phone Calls www.planet-numbers.co.uk

“Misleading call charges”

★☆☆☆☆

written by on 18/11/2015

I was attracted by their adverts for cheap calls. At the time of writing 1.5p / minute compared with BT 20p/minute for calling Canada.

However I ended up paying 12p per minute for my call. And surely Planet numbers are fully aware that this is likely to happen.

In the small print they have the get out "plus your phone company's access charge". There was no indication that the access charge was likely to make the call almost 10 times the rate they were advertising.

To my mind this is deceptive advertising.

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