written by tof99 on 11/01/2017
After being with BT for nearly 30 years I decided to go to Virgin as they have recently laid cables in the area. Received an email from BT that I will have to pay £31.00 to have my broadband disconnected. I rang them as to why I should have to pay this, and was told than an engineer would have to physically disconnect my broadband from the cabinet. I was then offered several discounts to stay with them, asked why I was never offered any when I was with them, and in fact when speaking to chat several months back about my woeful broadband and constantly losing connection I was told there was no problem and it was probably interference in the house and a new box would sort it out maybe and that would be I think they said about £70.00. So I am really annoyed that I have to pay to be disconnected, as they seem to keep that bit of information well hidden.
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