3 years to resolve faulty equipment issue & still ongoing!

Click here if this is your business
★☆☆☆☆
1.2 / 5
7% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

nicjk119's review of BT

★☆☆☆☆

“3 years to resolve faulty equipment issue and still...”

Written on: 15/07/2013 by nicjk119 (1 review written)

I have been advised a "charging problem" with the equipment is not a fault! After the 3rd attempt at resolving this issue, and being told at last contact that the issue would not happen again, it has been discovered that there is a charging problem between the hub and charging cradle. I feel this should have been picked up sooner and resolved. I have had to pay for a service since November 2010 which I have not been able to use and I am not happy about this at all! I am seriously considering taking my broadband and phone line to another provider as I am not happy with the service received. I hope other customers of yours do not have to go through the same as we have. I feel myself and my wife have wasted hours trying to get the same issue resolved. I have requested a complaint be raised and for this to remain open until we feel things have been handled correctly. I have kept a record of our latest live chat and will keep note of all conversations from here on. I am totally dissatisfied with the service provided!!!

  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0