Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Excellent service provided”

Written on: 19/02/2018 by qlSlaughter200 (1 review written)

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A very easy service to access and efficiently carried out - telephone contact clear and precise but also pleasant and easy to process. Speedy payment made with no fuss or errors… Read Full Review

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★★★★★

“Good review status ”

Written on: 15/02/2018 by Dickinson61 (1 review written)

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It was easy enough to set up my pet insurance via the website, I followed the easy instructions to set it up, the website had clear levels of insurance of what each category covered, it also explained I could upgrade my pet insurance at any time, I like the fact I could do it all online and didn't need to speak to anyone, however if I had troubles then the contact phone number was easily found, I would recommend the pet insurance to other friends and family, in fact my mother in law has also… Read Full Review

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★★★★★

“When you've got 2 Giant Schnauzers...”

Written on: 15/02/2018 by Schnauzerlady (2 reviews written)

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I've been with Vetsure since I got my GS pups 3 years ago. Having got a pair of boys they got into a lot of mischief and have caused each other a fair chunk of damage during play. Vetsure have been great to have onside, and have always been helpful and friendly whilst remaining professional at all times. Claims are always settled promptly too. Well done Vetsure, keep up the great work!… Read Full Review

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★★★★★

“Outstanding customer service”

Written on: 14/02/2018 by ErnieBrown (1 review written)

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When I had a question regarding my policy the lady on the phone was fantastic, said she would deal with my query and call me back when she was next in work, which she did and everything I had asked had been dealt with. I have never had anything but excellent customer service and nothing is too much to ask. I recommend them to everyone I know who has a pet. Keep up the excellent work!!… Read Full Review

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★★★★★

“Easy to Set Up”

Written on: 13/02/2018 by BrynJackson (1 review written)

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Recently took out insurance through Vetsure that was vey easy to do on line, we where recommended by a friend but still completed a Google search to ensure that we where receiving true value for money. Having trawled through many different insurances available it most definitely is the best value you for our pet with there focus purely being on taking care of the pet and giving plenty of options for tailoring the insurance to what you want and the budget that you have. Found it not to be the… Read Full Review

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★★★★☆

“Excellent ”

Written on: 12/02/2018 by PaytonScott (1 review written)

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Recommend by my ver (minster York) excellent service and value for all my pets needs… Read Full Review

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★★★★★

“Straight forward & hassle free claim.”

Written on: 09/02/2018 by Kaiyav1993 (1 review written)

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Had to make a claim recently when our much loved dog became unwell . The process could not have been easier, paid the excess to my vet who printed off the claim form I had in my emails on my phone. This was pre populated with the policy number & my details . The claim was sent away from the vets & they were duly paid the remainder of the fee for treatment. Great service, very impressed!… Read Full Review

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★★★★★

“Customer Service excellent , the assistant took time...”

Written on: 07/02/2018 by coMassey228 (1 review written)

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Customer Service excellent , the assistant took time to answer all my questions in detail, they were very thorough plus they kept a carried forward note to change the payment date for me the following month… Read Full Review

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★★★★★

“Highly recommended”

Written on: 07/02/2018 by CorneliusMcLean176 (1 review written)

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Recommended by my vet and friends… Read Full Review

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★★★★★

“Fantastic company with wonderful staff ”

Written on: 07/02/2018 by Luisi42 (1 review written)

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I’m totally blown away by this insurance company they really do care about pets. I feel that both Hugo and Nicky are completely covered if they ever need the support of a vet. They have even received birthday wishes what company cares that much We’ll done Vetsure I am happy to renew with you for another year… Read Full Review

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★★★★☆

“Not sure yet”

Written on: 06/02/2018 by Archiedon (1 review written)

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Would like a paper copy of the insurance policy . The web page was very good… Read Full Review

The_Vetsure_Team's Response to Archiedon's Review

Written on: 08/02/2018

Thank you for your review.

We are pleased your online experience was satisfactory. We have made arrangements for a paper copy of your insurance policy to be sent via post so you can expect these to arrive with you soon.

If you have any further questions please do not hesitate to contact us.

Best wishes
The Vetsure Team

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★★★★★

“Excellent service ”

Written on: 06/02/2018 by Bettysfamily (1 review written)

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Vetsure are always very helpful when you call them. I’ve just had to make a claim and it was dealt with really speedy. I wouldn’t hesitate to recommend vetsure to anyone. Thank you… Read Full Review

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★★★★★

“good customer service ”

Written on: 06/02/2018 by staciejane4 (1 review written)

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recently joined vetsure and when i rang customer services they were extremely helpful… Read Full Review

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★★★★★

“Would buy again ”

Written on: 06/02/2018 by Gordon200 (1 review written)

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Have used this insurance for three of my pets. Unfortunately we lost one of our cats and all the costs where sorted between the vets and the insurance which made a very difficult time much less stressful. Would recommend this insurance to anyone… Read Full Review

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★★★★★

“Great service”

Written on: 06/02/2018 by Carlababy (1 review written)

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Mr and Mrs mirgans. We have been very satisfied with the way our clames have been handled. We were not left waiting for our clame to be paid out. We would and have recommended your business to friends and family… Read Full Review

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★★★★★

“GIZMO AND MYSELF SO PLEASED WE HAD INSURANCE”

Written on: 06/02/2018 by Audrina486 (1 review written)

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From my puppy getting ill and all the worry going with this, I forgot I had taken insurance out for him until the vet asked was he insured, it was a huge relief to know that he was covered and one less thing for the family to worry about. I was kept up to date with the claim process as in Vetsure had received the claim through to the finish and letting me know all was sorted. Gizmo and the family cant fault vetsure and a big Thank you to you all. 10 out of 10 … Read Full Review

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★★★★★

“Great company ”

Written on: 06/02/2018 by Willow231 (1 review written)

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Found web site easy to use, simple to understand, explained what i needed for my dog.Had a few questions, telephoned and spoke to staff who answered my questions. Staff very helpful and polite. Very happy with Vetsure. Not got anything negative to say. Excellent… Read Full Review

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★★★★★

“Excellent pet insurance.”

Written on: 06/02/2018 by Karenpattenden (1 review written)

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Very pleased with Vetsure. My spaniel has ongoing eye problems and I always get a prompt payout after submitting my claim. Over the last 30 years I have used other insurance companies but have found that Vetsure is by far the best… Read Full Review

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★★★★★

“Felt better knowing we had Vetsure”

Written on: 06/02/2018 by NicolaRainbird (2 reviews written)

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Slinky fell poorly on New year's Day with him being unable to keep anything down :( so we took him to the vets and after various scan, anti sickness injections and digestive care food, it was time to brave the bill. Luckily for us, with a small excess fee and the great partnership of Vetsure with Slinkys vets AlphaPet, a simple form was filled in and the whole claim was processed between them, leaving us more time to care and tend to Slinkys needs. Thank you Vetsure for making, what was a scary… Read Full Review

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★★★★★

“Easy and stress free”

Written on: 06/02/2018 by caccyh (1 review written)

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I chose Vet sure as they were partnered with my vet. I must admit that it was a great choice, meaning my vet come put in the claim for me and that all I had to pay out was the excess, rather than having to pay out and claim it all back. Taking out the insurance was a no brainer and I am so glad I did. Although my dog is a healthy dog, he picked up a shoulder injury running about, which did not want to heal. Having the insurance meant that his injury could be fully investigated. Fortunately… Read Full Review

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