Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
97% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
? Ask our helpful community of experts about this product or company
Vetsure Pet Insurance - www.vetsure.com - Ask a question now

Media Gallery for Vetsure Pet Insurance - www.vetsure.com

Vetsure Pet Insurance - www.vetsure.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Pedigree Service for Pedigree ”

Written on: 23/05/2018 by Sweeney407 (1 review written)

My son wanted a pedigree forest cat which we got she gets into lots of trouble including an abcess that need surgery. Vetsure passed and paid for everything directly with my vet! She is a happy cat now and so are we!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Happily recommend vetsure”

Written on: 09/05/2018 by Maryjanez212 (1 review written)

Very happy with the service I have received when needed. The person I dealt with so far has been lucky health wise but as a puppy we did have a few hiccups I found the service very prompt and would recommend to anybody looking for pet insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Mylo is on the mend ”

Written on: 08/04/2018 by McNeilus481 (1 review written)

Mylo has been undergoing treatment for hip dyspllasia. In May last year he had hip replacement surgery at leahurst small animal hospital in Merseyside. After his operation Mylo came home and was looked after by the family. When he regained his strength Mylo was able to start Hydrotherapy which he is still having . Mylo would not be able to have this treatment had it not been for Vetsure . Vetsure have taken care of all the vet fees and we have not had to worry about Mylo’s treatment at all… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“My insurance”

Written on: 08/04/2018 by Jorden301 (1 review written)

Was good to know when my dog had to go to the vets that he was insured and I did not have to worry about his treatment did not have to wait long before my money was paid out to me… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“No hassell claim for George....”

Written on: 07/04/2018 by Jayvionf459 (1 review written)

George had a nasty ear infection which needed treatment and lab tests. Vetsure paid in a very timely manner with no hassell thank goodness. Kept informed by email of the progress of the claim and when it had been settled. Thank you for taking that worry away when he was ill… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“prompt and no fuss settlement”

Written on: 05/04/2018 by iand2112 (1 review written)

excellent & sympathetic support on telephone , settled as per our policy terms no issues at all… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service with compassion”

Written on: 12/03/2018 by joannepoll (1 review written)

Really good service - I have had a very poorly dog recently, and whilst the administration of some of the specialist centres has not been great, the levels of service provided by Vetsure have been excellent, and they have assisted with chasing things with the Vets also… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Peace Of Mind”

Written on: 09/03/2018 by ulfire (1 review written)

Well priced insurance cover giving peace of mind if our cat needs treatment… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Insurance claim - continuation. ”

Written on: 09/03/2018 by fyButcher399 (1 review written)

Seems to work efficiently. Have recommended to other local people using same veterinary practice… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Poor Freddie's heart ”

Written on: 08/03/2018 by Fredandmaggiesmum (2 reviews written)

You have not only been very efficient but kind as well , Freddie has been insured with you for six years without any medical problems but he is a cavalier and has developed heart problems it is a great relief to me to know his vet costs are covered and paid to my vet promptly . I know it's not "free " when he visits his vet and that I have paid for years ,that's what insurance is about and I have no worries about high bills now… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Feel secure with vetsure”

Written on: 05/03/2018 by Cathabsalom69 (1 review written)

Very happy with the insure plan I have taken out. Everything explained in detail before I took the 5 week trial. Would recommend to anyone. Feel secure now patch has a great insurance plan in place. As vetsure work alongside vets I know I don't need to worry about any treatment etc that may be needed in the future . It is a little bit more each month to what I was paying but this policy covers a lot more… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“So far so good!”

Written on: 24/02/2018 by lottijohnson (1 review written)

We haven't had to take a claim out yet, but I'm happy with the service so far… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service provided”

Written on: 19/02/2018 by qlSlaughter200 (1 review written)

A very easy service to access and efficiently carried out - telephone contact clear and precise but also pleasant and easy to process. Speedy payment made with no fuss or errors… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good review status ”

Written on: 15/02/2018 by Dickinson61 (1 review written)

It was easy enough to set up my pet insurance via the website, I followed the easy instructions to set it up, the website had clear levels of insurance of what each category covered, it also explained I could upgrade my pet insurance at any time, I like the fact I could do it all online and didn't need to speak to anyone, however if I had troubles then the contact phone number was easily found, I would recommend the pet insurance to other friends and family, in fact my mother in law has also… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“When you've got 2 Giant Schnauzers...”

Written on: 15/02/2018 by Schnauzerlady (2 reviews written)

I've been with Vetsure since I got my GS pups 3 years ago. Having got a pair of boys they got into a lot of mischief and have caused each other a fair chunk of damage during play. Vetsure have been great to have onside, and have always been helpful and friendly whilst remaining professional at all times. Claims are always settled promptly too. Well done Vetsure, keep up the great work!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding customer service”

Written on: 14/02/2018 by ErnieBrown (1 review written)

When I had a question regarding my policy the lady on the phone was fantastic, said she would deal with my query and call me back when she was next in work, which she did and everything I had asked had been dealt with. I have never had anything but excellent customer service and nothing is too much to ask. I recommend them to everyone I know who has a pet. Keep up the excellent work!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Easy to Set Up”

Written on: 13/02/2018 by BrynJackson (1 review written)

Recently took out insurance through Vetsure that was vey easy to do on line, we where recommended by a friend but still completed a Google search to ensure that we where receiving true value for money. Having trawled through many different insurances available it most definitely is the best value you for our pet with there focus purely being on taking care of the pet and giving plenty of options for tailoring the insurance to what you want and the budget that you have. Found it not to be the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Excellent ”

Written on: 12/02/2018 by PaytonScott (1 review written)

Recommend by my ver (minster York) excellent service and value for all my pets needs… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Straight forward & hassle free claim.”

Written on: 09/02/2018 by Kaiyav1993 (1 review written)

Had to make a claim recently when our much loved dog became unwell . The process could not have been easier, paid the excess to my vet who printed off the claim form I had in my emails on my phone. This was pre populated with the policy number & my details . The claim was sent away from the vets & they were duly paid the remainder of the fee for treatment. Great service, very impressed!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Customer Service excellent , the assistant took time...”

Written on: 07/02/2018 by coMassey228 (1 review written)

Customer Service excellent , the assistant took time to answer all my questions in detail, they were very thorough plus they kept a carried forward note to change the payment date for me the following month… Read Full Review

Report this review
Was this review helpful? 0 0
overview