Vetsure Pet Insurance Reviews - www.vetsure.com

2nd Floor Titan Court, 3 Bishop Square, Hatfield, AL10 9NA
★★★★★
4.8 / 5
97.2% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

Vetsure was founded by vets who had become increasingly unhappy with existing pet insurers - now a rapidly growing network of vets across the UK promote us. Vetsure policies offer lifelong cover of up to £5000 per condition each and every year that the policy is active - policies cover an unlimited number of unrelated conditions every year so are not the same as other policies with a fixed or time-dependent vet fee limit. By working closely with partnered vets, we aim to offer genuine value for money and the reassurance that pet owners need - especially at those stressful times of accident and illness. There’s still a long way to go in this very competitive and confusing marketplace and we greatly value your feedback to help us continually improve.
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Latest Reviews

★★★★★

“Brilliant from the start ”

Written on: 24/11/2017 by BostonBillington (1 review written)

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Can honestly say this was a breeze from start to finish. Amazing customer service so friendly and gave me so much information. Great communication and easy explained policies. I was told about the best deals and I wasn’t pushed at all into any deals. I only heard about this company through my vets and I love that any claims will be dealt with directly with them. Easy and hassle free… Read Full Review

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★★★★★

“Absolutely fantastic company”

Written on: 24/11/2017 by Ebonyraven93 (1 review written)

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Everyone I have spoken to in regards to the best insurance for my fur babies have all recommended Vetsure, and now I can see why! They're sales team are so lovely to deal with. They even do direct claims with my vet should I ever need to claim! I can sit back and relax knowing I have the best possible cover for my babies!… Read Full Review

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★★★★★

“Good Service”

Written on: 24/11/2017 by ShellieMaysDad (1 review written)

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I already had one cat covered. I wished to add a second kitten. the whole process was easy over the phone. The operator quickly explained all the term and conditions in simple laymans terms. the whole process was excellent. I can sleep easy knowing Shellie May is covered… Read Full Review

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★★★★★

“Great idea!”

Written on: 24/11/2017 by jamiemonk (1 review written)

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I was with another popular insurance provider however I saw these guys advertised at my local vet so thought I would take a look. Really glad I did as the way that they settle any claims is brilliant! No hassle of fuss, just organise it direct with my vet - Make sure to check if you vet is listed for this service however. I thought their pricing was really on point and had a great selection of addons such as checkups and other bits. There wasn't much I didn't like about it, it was super easy… Read Full Review

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★★★★★

“Great Service”

Written on: 24/11/2017 by SallyMurrey (1 review written)

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After welcoming our new puppy to the family, Rosie - we looked at lots of different insurance companies. We decided to go with Vetsure as the reviews it received were very encouraging. So far we have not been dissapointed - sign up was easy, the structure of the policies offered was simple and user friendly and the price was competitive. We also liked the fact you could ask for payment to be made directly to our vets, rather than having to claim after paying out first. We are hoping that we… Read Full Review

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★★★★★

“Efficient, Effective, Caring and Supportive”

Written on: 13/11/2017

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After the impromptu death of my beloved dog, despite having informed his insurer (Petplan), they bombarded me with calls about why I had cancelled the Direct debit, and policy! Not a word of condolence or apology was uttered from them in the 3 months this went on. So when we decided to get our new puppy ‘Nettle’ I called several pet insurance companies for quotes before deciding who to insure with. Having worked in a veterinary practice, I had heard of some of the pit falls of different… Read Full Review

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★★★★☆

“New Customer”

Written on: 10/11/2017

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Decided to have both my cats insured for peace of mind and was recommended by my vet to try Vetsure. Very friendly and helpful on sign up and very efficient. All good so far obviously the real test is if ever I need to claim but I’m very confident I’ve picked the right insurer for my two cats… Read Full Review

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★★★★★

“Great prices”

Written on: 09/11/2017 by Billytoby (1 review written)

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I’ve just joined and thankfully haven’t had to claim yet but the price of this policy is excellent, as are it’s terms. I feel assured that this will be a great policy for my cats… Read Full Review

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★★★★★

“Fantastic service, provided quality service. ”

Written on: 09/11/2017 by CharlotteCooperKeeble (1 review written)

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I recently requested a quote from vetsure regarding my 4 kittens. The employee I spoke to was polite and welcoming on the phone, gave me everything I asked for and emailed all quotes in a good time after finishing our conversation on the phone. Gave me time to process information and look at the different covers provided. Answered all my questions I had about the policy, because it felt straight forward and simple, areas were highlighted and the policy cover was made very clear. I felt this was… Read Full Review

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★★★★★

“Kia my cat”

Written on: 06/11/2017 by Isai486 (1 review written)

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I WAS VERY PLEASED. CLAIM WAS DEALT WITH VERY QUICKLY AND EFFICIENTLY. I HAD AN E MAIL WITH ALL THE DETAILS OF THE CLAIM INCLUDED. VERY EADY TO UNDERSTAND. BRILLIANT… Read Full Review

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★★★★★

“claim dealt with very efficiently ”

Written on: 04/11/2017 by 1945Timmons (1 review written)

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At a very stressful time with our little puppy we had our claim dealt with very efficiently… Read Full Review

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★★★★★

“First Class”

Written on: 03/11/2017 by 419Morse (1 review written)

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Pet insurance that actually does do what it says rather than, as so often is the case, looks for ways not to approve a claim. Customer service team is excellent - friendly, professional and actually cares. First class service so far looking after my Cavalier… Read Full Review

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★★★★☆

“Vetsure was recommended by our vets. The policy was...”

Written on: 02/11/2017 by Julianne327 (1 review written)

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Vetsure was recommended by our vets. The policy was easy to understand and it was good to be able to select an appropriate level to suit my needs… Read Full Review

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★★★★★

“Great value cover”

Written on: 01/11/2017 by PoppySooty (1 review written)

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We found Vetsure via a local vet and were told it provided good value for money, after comparing against other companies we found the cover very competative, easy to complete and ability to pay monthly or annually. The main thing is that our pet is covered in case of accident or illness… Read Full Review

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★★★★★

“Very friendly service”

Written on: 01/11/2017 by JanTB (2 reviews written)

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I have only just joined Vetsure but I found them very helpful, not at all pushy when setting up my policy and very clear about the options available. The fact that they deal directly with my vets is a great plus, no worrying about find the money for treatment before making a claim. I have been with my vet for many years and trust their judgement implicitly, if my vat is happy to work with them then I am happy to use them too. Time will tell of course when and if I have to make a claim but so… Read Full Review

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★★★★★

“Outstanding”

Written on: 01/11/2017 by Barneypug (1 review written)

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No hassle, no quibble, excellent service. Everything easy to understand, friendly telephonists. Dealing with real people really makes a difference. Thank you Vetsure x… Read Full Review

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★★★★★

“Great service for Wilma !!! ”

Written on: 01/11/2017

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Great service completely hassle free and the bill was sorted so quickly. Couldn't recommend enough The best reassurance for any pet owner Thank you!!!… Read Full Review

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★★★★★

“Rowan's well liked after”

Written on: 01/11/2017 by SJGarner (1 review written)

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Always straightforward to deal with and excellent customer service. The level of cover is really good and I feel confident that, whenever my pup is poorly, he'll always have the right care and we'll be reimbursed. Definitely worth paying the rates charged. The telephone staff are very helpful and patient… Read Full Review

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★★★★☆

“Sheena ”

Written on: 01/11/2017 by Deborrha (1 review written)

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Im very happy to no that Sheena is in good hands. With versure… Read Full Review

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★★★★☆

“Easy to set up, great customer service. ”

Written on: 01/11/2017 by GattoLawrence (1 review written)

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Insuring with Vetsure was incredibly easy. I was able to do everything online and when reviewing policy options for through to their customer support team immediately and had my questions answered quickly and efficiently and got all the information I needed to make an informed choice about the levels of cover available and what our cats needed. I was also able to insure both cats at once and make sure there were covered to the right level. I loved that I was able to include details such as… Read Full Review

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