written by on 20/04/2016
I had 2 dogs insured with Tesco and when I received their renewals they were extortionate, in fact I would have been paying over £200 per month for both dogs. When I phoned and asked why they had increased, their response was they looked at claims for small dogs and increased it in line with the claims! I got the same policies for each dog for £25 per month per dog elsewhere.
To top it all, Tesco continued taking money from my bank for the first dog I cancelled and when I phoned up to question it, they said I had 'reinstated' the policy. I did not, but what I did do was phone them up as they had sent me a letter to say I had cancelled my DD and I thought I had cancelled the DD for my other dog, I did not reinstate it. Anyway, after them telling me I could not be refunded the money they had taken, I wrote them a letter and told them that, if they did not reimburse me, I would be going to the insurance ombudsman and, surprise, surprise, they reimbursed me within days!
Never would I use Tesco again nor would I recommend them.
I also had a rather large claim for one of my dogs and they did not pay out for months. I had to keep chasing them and so did the vet.
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