Purely Pets Reviews - www.purelypetsinsurance.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 10/09/2016 by burtie123 (1 review written)

If you automatically renew(Which really means they take your money without your permission) They keep the direct debit already paid, cancel insurance from that day and demand more money for cancellation.) Send threatening letter. AVOID AVOID heavy handed contracts that prove they are in this for all the money they can get !! Purely Pets Agents… Read Full Review

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★☆☆☆☆

“Appalling company constant to pay up ”

Written on: 05/09/2016 by Ellymo (1 review written)

I have been with this company 3 years and the first claim I have put in because my dog as cardiomyopathy. So not only have I had the stress of a very poorly dog but trying to claim money off this joke of an insurance company that obviously don't mind taking your money but do not want to part with there's.I seriously would discourage anyone from taking cover with purely pets. I was even told to be quiet a listen by an employee. Not impressed at all they have lost documents or said they have not… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 22/04/2015

Cheap premium but they increased it by over 50% as soon as our dog was 8 yrs old, i.e. the following year! Once we realised and tried to cancel they charged £30 for the cancellation. Try Tesco or Saga, but they're probably all at it… Read Full Review

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★☆☆☆☆

“avoid this company”

Written on: 17/03/2015 by apollock64 (2 reviews written)

I took out a lifetime policy and now the dog is 8 years old they have doubled my premium from 300 to 600 pounds despite me having to pay 99 pounds excess for any claim plus 15 per cent on top of any costs.they know you cant go anywhere else as you would not be covered for pre existing conditions so they can charge what they like.wish I had never heard of this company… Read Full Review

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★☆☆☆☆

“Very rude customer service ”

Written on: 04/03/2015

My pet insurance doubled on renewal ,I hadn't noticed till a couple of months after they took the direct debit, as my email had been closed due to be hacked, when I rang to ask why.? As I hadn't made a claim, they said my dog was a year older, and it was my fault I had no notice because everything is emailed, and because I ticked T&c box I now have to pay a extra admission fee, for cancelling the insurance , very rude I can't see how one year can make a 80% increase , I wouldn't recommend at… Read Full Review

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