I regret paying into Petpals for so long - waste of money

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PetPals Pet Insurance www.petpalsdirect.co.uk
★☆☆☆☆
1.3
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Fosterin1969's review of PetPals Pet Insurance www.petpalsdirect.co.uk

“I regret paying into Petpals for so long - waste of money”

★☆☆☆☆

written by Fosterin1969 on 22/01/2015

We have paid into Petpals every month since my dog was ten weeks and he is now nearly eight years old. We would have been better off just putting the money into an account ready for medical emergencies. We have never made a claim until last week when he need some teeth taken out. He has no history of dental problems so this procedure was a one-off. Petpals refused to pay with no room for negotiation. I can understand them not covering routine dental stuff but this was different. The staff I spoke to on the phone were officious and disinterested - not ideal when dealing with people concerned about their pet. I feel bitter that we have lined these peoples pockets for so many years. Policy now cancelled.

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