Avoid this company at all costs

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PetPals Pet Insurance www.petpalsdirect.co.uk
★☆☆☆☆
1.3
7.0% of users recommend this
  • Customer service

  • Value For Money

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meHealy20's review of PetPals Pet Insurance www.petpalsdirect.co.uk

“Avoid this company at all costs”

★☆☆☆☆

written by meHealy20 on 08/09/2014

This company needs to be avoided at all costs. When our dog developed a cyst that needed excising, we were assured it would be covered, only to be told initially 20 days after the vet sending the bill that they had not received it, then take another 20 days to investigate, then another 20 to turn down the claim denying it was ever covered ! They have terrible customer service, deny a claim has been received, delay any investigation and then will attempt to wriggle out of any payment of the claim. I am having to go through the ombudsman to sort my claim. Go to a reputable insurance company please. If I could review with minus star rating I would.

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