Dreadful service. I would NOT recommend Asda Pet Insurance to anyone

My PET CLAIM for partial amputation on my young cat's tail took over 6 weeks to be completed...I had to write, phone & e-mail very many times. My vet sent all relevant documents several times regarding my young cat's surgery and eventually Asda reimbursed me. Unfortunately, several weeks after this claim, my little boy was killed on a road nearby. Asda, again, produced APPALLING service. After over 6 weeks and in desperation, I wrote to its managing director (by name), giving full details of the long and protracted claims process and within 3 days I received my due entitlement to reimbursement of purchase cost for my little boy. I received NO acknowledgement of my letter from managing director.

AVOID THIS COMPANY....it's claims procedure and staff efficiency are POOR and you can expect to make very many calls (speaking with a different call centre advisor every time...the right-hand doesn't know what the left-hand is doing.