written by Pugwash262 on 02/10/2013
I have no complaint with the procedure, other than It is not clear, what to do after you sent me the documentation and plates. I was under the impression that all paper work had been sent to DVLA (wrongly) and I would receive all in the post having to do nothing. I phoned your helpline and learned the truth of the matter, and have sent my documents DVLA for process, It would be nice if your final letter has a "what to do next" paragraph in it. Or.. have it explained at the beginning of the process.
Regards
Dave
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