written by on 25/11/2012
I needed a "specialist" plate for my TVR. The numberplate lights are behind the plate so it needs to be translucent. Craigsplates do them so i ordered it.
It arrived with one corner snapped clean off. It was "packaged" in a jiffy bag. No strengthening material just a plain jiffy white envelope.
No wonder it broke in the post.
I e-mailed them AND used their online contact form and sent pictures.............and then waited...
I had a ticket from the police for the fact that my current numberplate (non translucent) didn't light up at night so I needed a plate in a hurry.
Days later they reply to say I have to send the plate back so they can claim of their courier and then they'll send a replacement.
Not at all ideal, and not good enough. Their inadequate packaging caused the issue and then they want me to wait for them to make a claim before sending a replacement?
I didn't have the luxury of the time needed as i had a ticket to clear so I bought a replacement elsewhere.
Terrible customer service!
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Chepstowman's Comment
Written on: 26/03/2013
have had similar issue - no one wants to help, even sent an email direct to owner (just look up who owns the domain) - again, nothing.
Will never ever use them again