Arrived broken - not very helpful

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Guest's review of Craigs Plates www.craigsplates.com

“Arrived broken - not very helpful”

★★☆☆☆

written by on 25/11/2012

I needed a "specialist" plate for my TVR. The numberplate lights are behind the plate so it needs to be translucent. Craigsplates do them so i ordered it.

It arrived with one corner snapped clean off. It was "packaged" in a jiffy bag. No strengthening material just a plain jiffy white envelope.

No wonder it broke in the post.

I e-mailed them AND used their online contact form and sent pictures.............and then waited...

I had a ticket from the police for the fact that my current numberplate (non translucent) didn't light up at night so I needed a plate in a hurry.

Days later they reply to say I have to send the plate back so they can claim of their courier and then they'll send a replacement.

Not at all ideal, and not good enough. Their inadequate packaging caused the issue and then they want me to wait for them to make a claim before sending a replacement?

I didn't have the luxury of the time needed as i had a ticket to clear so I bought a replacement elsewhere.

Terrible customer service!

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Chepstowman's Comment

Written on: 26/03/2013

have had similar issue - no one wants to help, even sent an email direct to owner (just look up who owns the domain) - again, nothing.
Will never ever use them again

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