Think carefully

HFE - www.hfe.co.uk
★★★★★
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Guest's review of HFE - www.hfe.co.uk

“Think carefully ”

★★☆☆☆

written by on 24/02/2017

Course book excellent. Tutor was difficult to get hold of at times. Not quick replying to some mails although there is always some. Excuse why. My major issue was the exams and chosen locations. I'm a busy PT I booked and arranged all my clients around my exam venue and date. Then they informed me the date had changed! No reason simply changed. Then the venue for my exams changed to another location. Travel here was really difficult from colchester. Again lots of moving clients.

In the exam I missed one question totally my own fault. After all the issues with HFE and the changed venues and inconvienuce to myself over their venue changes and postponements they still charged me £30 for a Resit. This is one question. 12 minutes exam! From my point of view as a business I would not charge a client after the inconvenience I had caused them. This would be a show of empathy and understanding. But I was charged. So be very careful with HFE I certainly will not be taking my level 4 with them nir will I recommend to my PT that work with me. Very cutthroat and cynical business practice. Shame really. Mine was the level 3 DIP in Exercise referral.

Creatorsdilemma's Comment

Written on: 07/03/2017

Hi,

Thank you very much for your review and feedback. We sincerely apologise if you feel we have underserved you or not appropriately taken due consideration with any part of your training course.

With regards to the venue changes, this was unfortunately beyond our control and is a rare occurrence. We do our best to always inform students well ahead of time of such changes so they can make appropriate travel arrangements.

The resit fee is standard policy for all students and we believe it is a highly competitive price compared to industry standards.

If you are happy to do so, please do not hesitate to contact the HFE Head Office. Alternatively please feel free to email our operations team.

Kind regards,
HFE

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Deanopt's Comment

Written on: 09/03/2017

Thank you for yor reply. Although simply stating business practice and following set protocol may well be efficient it states very little for true compassion and understanding. I'm interested in your statement. That your charges for resist are competitive. Compared to whom I wonder... I can assure you and I know if several premier training companies that do not charge for the first Resit. If you are truly sorry I welcome your head office to contract me.

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Creatorsdilemma's Comment

Written on: 15/03/2017

Hi,

Would it be possible to email us with the subject line "FAO Rick" (our Operations Director) and we will be in touch with a detailed explanation of policies including why we have have a fee in place for re-sits. Hopefully we can get this all sorted.

Unfortunately we don't know your exact identity otherwise we would have already contacted you directly sooner.

Would that be okay?

Thanks,
Josh

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Creatorsdilemma's Comment

Written on: 17/03/2017

Hi,

Rick from HFE here. Thank you very much again for taking time out to speak with me this afternoon. I’m delighted to have had the opportunity to discuss your experiences and to reach a satisfactory conclusion.

If there is anything else I can support you with today, please do not hesitate to contact me. I’d be very happy to help.

Best regards

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