Never using again

Click here if this is your business
H&T Pawnbrokers - www.handtpawnbrokers.co.uk
★★★★☆
4.4
89.0% of users recommend this

RileyDobson's review of H&T Pawnbrokers - www.handtpawnbrokers.co.uk

“Never using again ”

★☆☆☆☆

written by RileyDobson on 22/06/2016

I have been using the Birkenhead branch for some 2 years now and It has been hit and miss in there. I use the shop for money swapping to euros and to be fair most of the staff are great. Young woman with glasses, she is very nice and chatty and what you expect a gent with brown hair also chatty and friendly however there is another side that lets the lot down. Alesha a short girl did not understand me simply asking for money and really confused me but I could see she is new to the job perhaps I may be being a little harsh however I have had several run ins with and each time she has been rude and dismissive I see her chatting to other people in the shop so I don't know if it may be something against me but yet again I'm old enough to be her mothers So she should have manners and respect I had to make a call to head office last week because she shouted to the other workers WHY DO PEOPLE LOOK AT ME LIKE IM A EFFING RTARD this struck a cord with me my brother has developmental delays and I was very angered so I rang the main department but they didn't seem at all bothered. I have not been in since and I don't think il return again for the sake of saving a few pence I'd rather save my pride and not let people make me feel that annoyed. I would avoid that place at all costs now

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Htpawnbrokers's Comment

Written on: 15/09/2016

Firstly, sorry for the delay in coming back to you. We are sorry to hear that you had a bad experience in our store.

We strive to provide high standards of customer service, as such we'd like to discuss your experience in more detail. If you'd be happy to do so, please email us.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0