Bought my double oven in January 2016 with 3 year warranty administered by UK Warranty. First small things like the ovenlight had to be replaced which I did, next to go was the main oven element after 18 months. Contacted the warranty providers - had to wait 3 weeks while they ordered the part (when he eventually came back he brought a universal element not even a de dietrich one) then to be told the wire at back of oven was too short for engineer to get the oven out. In desperation bought new oven (not de dietrich) the electrician who fitted it showed me the wire was plenty long enough. So if you buy one throw the warranty straight in the bin they are not interested in repairing them and they will go wrong.

Never, ever buy anything from this company. We've had a coffee machine, built in, and a very expensive 90 litre oven and they've been the worst purchases ever made. For a premium priced product you'd think they would work flawlessly, but no. The coffee machine needs almost monthly service to function properly, otherwise it refuses to work as the "water tank is empty" - when it's completely full. As for the oven. Well the new version of this oven took a year to be delivered (probably because the French workers were too busy with their mistresses and smoking Gauloises to be bothered to, you know, actually make anything), and then the oven really doesn't function as an oven. Any temperature above 200 deg C and it cuts out and completely switches itself off. Handy, that. So, if you have money to burn and holes to fill in your kitchen with appliances that don't actually do anything useful, then by all means buy De Dietrich. Otherwise, your money would be far better used on anything else - a Calor gas stove for example, or just wood. And instant coffee. Completely, absolutely useless. And don't even get me started on the customer service. Which doesn't exist.

I am the owner of a De Dietrich Hob Oven and Grill for the past too years I have had cover for all the units with De Dietrich the cover ended on the 29/04/2014 I rang De Dietrich to renew my cover only to be told they don't cover there own goods any more I asked why and was told they just decided not to cover anyone no explanation, if only I could give the goods back or better still show them on T/V I wonder what they would have to say

On the advice of a salesman, we fitted our kitchen with de dietrich products. They look good, but don't last - and the maintenance is very difficult. The combi microwave grill is useless, the oven was OK until the heating elements needed replacing - and the simple task took hours. Avoid this brand at all costs, despite the appearance - they don't last and they are a hassle to look after.

Thinking of buying a Fagor (DeDietrich) oven - take a hint - DON'T. We installed this oven 5 years ago on a kitchen refit. Twice during the 5 year warranty period the oven temperature control switch has become defective. On both occasions the wrong switch was sent to the repairer. On the first occasion the correct switch was sent after 3 weeks. On the second and current occasion, after sending the wrong switch, the correct switch was promised on a certain date, but this was not honoured, a second date was promised, again no switch, we have now been promised a third date - we are not holding our breath - the oven has been effectively useless for three months including over the Christmas period. I Mailed their service director electronically, which was totally ignored. I wrote to their Basingstoke address, this was totally ignored, not even the courtesy of an acknowledgement. Now planning to sue them for breach of contract and or making a claim for a replacement oven through the small claims division of the County Court. Incidentally their website does not even recognise the model of oven we have - what a great start! Will stick to buying British in future.

Bought De Detrich DOD788B1 double oven with new kitchen. On carrying out cleaning process which also locks the door on the main oven,the internal glass cracked. Optiplan who fitted the kitchen point blank refused to help & after speaking to the MD who referred us to De Detrich who also refused as the glass was only guaranteed for one month! Not good when the unit was only 11 months old. Spares are difficult to get hold of & De Detrich don't seem to have any engineers. A poor show for an apparent premium quality product!!

We purchased a house which had the integrated appliances removed so felt obliged to mirror the same manufacturer as the oven and induction hob already present. We purchased an oven/microwave combo and a steam oven. To sum up briefly, extremely stylish, at the top end of the price scale. Very poor products, even worse back up, not intuitive. Knowing then what I know now I would have rather re-newed the hob and oven which were in working order and bought into a credible brand like Neff, Miele or Siemens. Do not touch De Dietrich with a barge pole.

Bought an induction hob 18 months ago. Within 6 months the sensors controls failed. These were replaced. At the time the engineer broke the glass top. Through Christmas with sticky tape on hob. Returned to same fault 3 months later. Six months later, same problem. Rang DE-DIETRICH to be told that all manufacturers have failure rates. Why pay for a premium brand, when by their own admission they compare themselves to the poorer performing machines. The frostiest after-care people i have come across. Had a NEFF Induction hob for 7 yrs prior to this and never had any bother. DO NOT BY DE-DIETRICH PRODUCTS.......THEY ARE EXPENSIVE RUBBISH.

As with others posting reviews here, I am utterly disappointed with the reliability (or lack of it!) from what was branded a top-end product. When I spoke to De Dietrich head office in the UK I was told that their ovens only had a life expectancy of 5-6 years! Had I have known this I would never have purchased one. She said that this was 'industry standard'. However, when I called Miele and Neff (about the same price point and branded to the same market) they told me the life expectancy was: Miele 15-20 years and Neff 10-15 years. So 5-6 years is obviously not standard for the rest of the industry. As a way of compensation I was offered 30% off trade price. In reality with the other charges that were then added, the difference between the 'discounted price' and the price from my closest retailer was £50....the same price that it cost to have a repairman come out, take a 5 minute look and then tell me it's unrepairable. Don't buy De Dietrich its not woth the cost in the long run!

Owning a De Dietrich product is an absolute nightmare. I spent £2000 on a double oven and hob as part of a new kitchen installation and they are the most unreliable appliances that I have ever owned. This coupled with the worst warranty repair service that I have ever experienced makes the entire decision to buy from this manufacturer an expensive mistake.

The oven clock ran slow. When repaired it was rewired so that top oven controls operated bottom oven and vice versa. Next engineer described wiring as 'scrambled and unfixable' so cooker was eventually replaced (4 months later). Next, the light in the new oven broke within 1 month, door seals lasted 2 months and elements blew within 6 months. De dietrich quibbled over warranty because they had changed the cooker and not properly registered the replacement so we gave up on one oven and just worked with the second one until it broke a couple of months later. Telephone help line was rude and uninterested - warranty work was subcontracted to another company and they wouldn't come out to look at the job for several weeks - claiming we lived in a remote area. We live in the middle of a major UK city! It just wasn't the same city that they were in.

Two of the the rings on the expensive induction hob would cut out unpredictably while cooking and the controls which were supposed to be touch sensitive were very variable and often did not respond if the air in the kitchen became moist.

Conclusion - De Dietrich appliances look good but are ABSOLUTE JUNK. Save yourself time and money and avoid. I only gave 1* in categories above because the site would not let me rate it at zero.

We've had our De Dietrich range cooker for a while now - we were foolishly talked into buying it when we had our kitchen refitted, and knowing no better we went along with a salesman's advice. What fools we were. Within months, the rubber trim had come off around the doors of both ovens and proved impossible to replace or refit. The element on the smaller oven has blown twice,and the storage door jammed closed forever. The company have no customer care policy to speak of, and all repairs are funnelled through to a truly incompetent firm called 'Repair Care', who are the most appalling company I have ever dealt with in the UK. If something goes wrong, and it will, you are either in the hands of these clowns, or on your own to try and find a spare part and a competent installer. Avoid De Dietrich and save yourself a fortune.

A complete disaster.And when I complained to Die Dietrich got nowehere fast. Letter from a service manager said their warranty is operated by an independent organisation and they do not emply repair engineers.

They then had the nerve to conclude "we assure you of our best attention at all times.I am now in the process of buying a Leisure cooker at a fratction of the Fagor Brandt price!!

Die Dietrich? Never again.

I agree that the repairs service is *pathetic* - you can't get through on the phone, though it's a number for which they charge you, and having booked online I waited in all day yesterday and they didn't turn up - and didn't even ring. It's a good oven, very old but now needs repair. I'd never recommend de Dietrich!