Post eye test service appalling.

I am 76 years old and, because of a few medical issues, I am basically restricted to staying at home. Maybe once a month I am able to travel about 5 mins up the road for dinner. That is quite tiring. Because I have diabetes I need to have my eyes checked annually. I should have had my last check-up in June/July, but, because I also had chronic fatigue for the past 12 years, my energy levels are pretty low. When I saw a brochure for Outside Clinic and the service that they provide, I thought this would be the answer to my situation. The visit from the optician went very well. My only negative thought about this experience was the cost: £375. However, the quality of the service given after that went downhill. It took 3 weeks to get my glasses delivered. (When attending a high street optician, this was normally done in around 10-14 days.) The glasses were delivered by post, no technician came to check the fitting. The glasses were not as stated during the optician's visit. For long-distance sight, the glasses needed adjusting. For reading, the glasses were just wrong. It took 3 weeks to get a visit from a technician. Adjustments were made for long-sight, but nothing could be done with that for reading. It was agreed that I would get a full refund. This took almost 3 weeks and was made to, not the account that I used to purchase the glasses, but another one that I had. They wanted to put my name down for an annual visit next year. No, thank you. I'll have to find another way to have the necessary check-up.