The bad attitude stems from the top....

They imply information is there - there is nothing more than the free info.

Offered a refund from chief executive “if I remove this review” - so they lack any integrity too!!!! 

Mr xxx

Following your LinkedIn message, I have investigated your complaint. The Background Report that you purchased was as advertised and there are no particular grounds upon which we need to refund you though when customers are unhappy I normally authorise refund without hesitation. At the same time, we do not appreciate defamatory accusations being posted on the internet so a refund will not be provided unless and until your accusation is deleted.

Best