LittlePetWarehouse - www.littlepetwarehouse.co.uk

I have emailed and phoned a number of times now and no one responds - phone goes to voicemail mail and no replies to my emails - yes I have checked my spam.

Brought hammocks off this company which came discoloured unlike the displayed! Contacted customer care who sent me round in circled for 2 days! Then offered 10% off my next purchase, NOT acceptable for faulty products! Will take your money but send you botched items. AVOID

Amazing customer service that is so rare these days!!

Cannot fault them! Amazing customer service, switched a cage for us at the moment of dispatch & we still received the new cage next day delivery! Superb thank you so much! Cage excellent quality & size x

Delivery is quick and products are as described. I experienced a fault with part of my animal cage a few months after purchasing and they sent me a replacement within a day, free of charge, despite their website stating no warranties. I am very grateful for their super customer service and I am surprised to see previous bad reviews

I read the description and all of the reviews and decided the Blenheim rat cage was the perfect cage for my son's male rats, all over 6 months as his birthday present.The description said not suitable for female rats, and one review said not suitable for rats under 4 months. As soon as we introduced them to their home, two of them escaped with ease. The product is useless. In spite of me explaining to the company that I had read the description an all of the reviews, I was told that "details had been provided", "every animal is different" and "due diligence" is my responsibility. I'm don't know what more I could have done to check the suitability. A paltry discount off my next purchase was offered. There will not be a next purchase. My son was gutted and tried desperately not to let it ruin his birthday. I have a white elephant that cost me nearly £100. And it's described as a rat cage! So angry. So disappointed. Wish I could give zero stars.

Bought a large rat cage, it arrived damaged, all bent on one side preventing it being put together.

I emailed little pet warehouse and sent them clear photos of the damaged metal.

I had an email from them today stating that they (little pet warehouse) would arrange a collection and refund. No asking if that was agreeable and no mention of a replacement!

I want what I ordered and paid nearly £100 for!

So I’ll be taking it to my local iron mongers to see if they can bend back into place the damaged side for me.

I’ll never use little pet warehouse again and obviously I do not recommend them to others!

I wish I’d looked at reviews before buying from them as they seem to be awful to most of their customers!

Hamster cage arrived damaged. Emailed twice, with photo, no reply. Phoned continually for two days between the 9-12 time slot advertised, nobody ever answered phone or replied to any of my messages left. Then got email from dpd stating a delivery was coming, had to assume it was replacement as nobody contacted me at all. Luckily replacement was good. No problem with merchandise but they have zero customer service and really shouldn’t treat customers with such disrespect. Save yourself the stress and order from a better company, I will never use again!

After reading the negative comments and the very few positive ones,I decided to give little pet warehouse a try. This was mostly due to their fantastic price on the rat play tunnels (which saved me a small fortune!)I placed my order on Friday and received it on Monday. Nothing was missing,damaged or broken.

I would personally shop with Little pet warehouse again as I found the service brilliant.

I bought a cage for my rats which was under the cages for rats category. Was completely not suitable for rats, the space between bars was far too wide and my rats escaped after 1 day. I put through a request for a refund, emailed a number of times and tried ringing during the specified time.. I never got through to anyone and no one ever replied to any of my emails.

I am now £50 out of pocket and have a cage I can't use. I'm insulted and disgusted that they don't even have the decency to give me a response, I have only ever been polite while contacting them.

Do not support this pathetic company, don't waste your time and money.

Ordered a 100cm rabbit cage as much cheaper than the ferplast equivalent, arrived next day and I got a txt message update beforehand to let me know when the courier (DPD) was due to arrive.

Cage seems good quality and included a hayrack which I wasnt expecting.