Appalling customer service, took money not entitled to

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The Fuelcard Company - www.thefuelcardcompany.co.uk
★☆☆☆☆
1.1
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2.0% of users recommend this

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HeavenJackson's review of The Fuelcard Company - www.thefuelcardcompany.co.uk

“Appalling customer service, took money not entitled to”

★☆☆☆☆

written by HeavenJackson on 23/06/2017

Have just lost the will to live with this company who took over our fuel account from BWOC
Started taking £4.50 x 3 for Ecopoint charges on occasion - queried several times but completely ignored
Just got a bill for "underused account" £9.49 plus VAT
Usage never an issue with BWOC - apparently new terms in place from January - not seen any change in terms from these guys - apparently "every time we use that plastic card we accept their new terms"
Thanks to the person I dealt with in "customer services" Just about sums up this company's attitude - cards cut up, account closed
Avoid - FuelGenie are a dream to deal with by comparison

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