GREAT VALUE FOR MONEY BUT TERRIBLE BILLING DEPARTMENT

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flowerman999's review of Virgin Mobile www.virginmobile.com

“GREAT VALUE FOR MONEY BUT TERRIBLE BILLING DEPARTMENT”

★★★☆☆

written by flowerman999 on 06/03/2012

I AM PAYING £8.50 / MTH
800 MINS
1GB INTERNET
3000 TEXTS
3000 VIRGIN MINS

BUT

THIS IS MY BILLS FOR LAST 12 MONTHS:
£12.56
£15.63
£2.89
£10.50
£45.00
£12.53
£12.56
£8.92
£20.43
£12.80

IT IS NEVER CONSISTENT

THATS WHAT IS MOST ANNOYING WITH THIS COMPANY, THEY CHARGE YOU THEN CREDIT YOU BACK THEN CHARGE AGAIN ... ALL SEEMS TO BE RANDOM. IT ALL AVERAGES OUT AT £15/MTH SO IM HAPPY BUT REALLY CRAP BILLING, HOPE IT CHANGES. I EVEN SPOKE TO THE HEAD OF BILLING, SOME ASIAN / INDO DUDE SAYING WE HAVE EXCELLENT BILLING METHOD....YER MAYBE ON YOUR SIDE BUT NOT FOR CUSTOMER!

T-MOBILE USE TO CHARGE ME LIKE THIS:
£15.36
£15.36
£15.36
£15.36
£15.36
£15.36

  • 800MIN 1GB 3000TEXT £8.50 / MTH

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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