Steer clear!

Click here if this is your business
Mobile Shop www.mobileshop.com
★★☆☆☆
2.3
42.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Chloeh201's review of Mobile Shop www.mobileshop.com

“Steer clear!”

★☆☆☆☆

written by Chloeh201 on 21/10/2014

Ordered iPhone 5s on 3 last Friday. Was told it was available for next day delivery.... well, that's a lie! have been told on a daily basis it will be available the next day, only to be told now that it 'might' be available on Thursday. Dishonest and misleading. Go elsewhere!
Don't even think about trying to get hold of anyone on the phone either - at least a 1/2 hour wait each time on the hold system. Joy! Not.....

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Mobileshop.com's Comment

Written on: 30/10/2014

I am aware that we have been experiencing high levels of calls recently and this has had an effect on the wait time for our Customers and I would like to apologise for this. We do provide other forms of communication - email, and dedicated Twitter and Facebook pages, as we do appreciate calling our phone lines isn't always convenient for all Customers. There has been a huge amount of orders for the handset of your choice and whilst we have anticipated the amount of stock needed to cover all orders, it has had to be replenishment quite quickly. We will always aim to satisfy orders as quickly as possible and I am sorry that at the time of writing this review, you had still not received it.

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