MySmartBuy.com

Ordered via B&Q (not clear at all that it's a third party as everything is showing B&Q)

No communication whatsoever no idea where the item is as company don't reply and EVRI have no means to contact them

Now waiting for a refund

BEWARE USING DODGY THIRD PARTY SELLERS

Ordered an expensive rapid boil hot water dispenser. Delivered and leaked even before it was plugged in!! Item collected 3 days later now 4 days after that I am still waiting for some random so called customer service person to locate my returned item.

Please do not buy from these people do yourself a favour an buy somewhere else and save yourself the grief I am getting. I have never received such poor service and this bearing in mind was brought through amazon who seem as clueless as this pathetic company.

I recently ordered a table, which according to their site was to be delivered by 22/12/16, in time for Xmas. only to discover on the 22/23/16 said item was still in the mainland and wouldnt be delivered to ni until the 30/12/16. I am sitting with no table and have family coming for Xmas dinner. I have contacted them and been refunded delivery charge. Totally unacceptable

We bought a yellow 'expanding snake hose' from mysmartbuy.com. It leaked all over the place so we contacted the firm online (couldn't get through on the phone).  Although the warranty stated that to get a refund we needed to contact the firm within two weeks, we contacted them more than two months later and the firm, now part of Scotts & Co, agreed that we could return the hose and they would supply a new one.  They paid for and have arranged collection of the faulty hose. Despite the good service, I still wouldn't advise buying one of their hoses.

Silly me! Big mistake to reply to unsolicited e-mail offering good deals at SmartBuy.

Did I recieve the product Yes. At - I believe is a fair price - Yes. So far so good. I opened up my new Film and Slide Scanner, took out the instruction leaflet and hey ho was none the wiser. The machine needs an SD card but what size of SD card?

I had a through read again but the booklet nor the packaging were giving anything away. So I went out and bought a card, A 64GB card for £27.97. I went home put the card in the scanner and hey presto - Card Error!! What kind of error? We'll work that out yourself which I did with the aid of the manufacturers website. Tucked away in the small print and to coin a phrase - I will say thez ony once - maximum 8 GB.

MySmartBuy claim I should have searched their website for this Gold Nugget of Truth I say - why should we have to dig so deep? I think OurSmart Sell would be a better name for this company.

Really sorry to hear they might be in liquidation. My son has a gardening business and has been using Eckmann products through 'my smart buy' for several years. Any problems and we have found the customer services brilliant. His tools take a lot of punishment but he has found the Eckmann tools as long lived if not more so than more expensive products. They have a spare parts facility which has proved invaluable. If they are still trading I would thoroughly recommend them

How many companies can trade like Mysmartbuy.com or Eckman, and not be bought to justice, there should be tuffer trading standards, so that at least the customer can get some satisfaction.

I purchased one of these Extending hedge trimmer, so called Professional cutters, and like everyone else, its a load a rubbish, will not cut butter, but as usual no one at Mysmart or Eckman, wants to know.

How do we get compensation.....if we had gone to a proper retailer, we would have had some rights....I suggest we all get to together and decent on their doorstep!!!!

Need a new battery for hedge trimmer- Eckman site seems defunct. Ordered a refurbished battery from recell. Hope it works!6

Eckman garden tools and chainsaws still showing as for sale on various sites including Amazon, but Mysmartbuys/Eckman (they seem to be the same people) have now ceased trading and you can only get a message to that effect on their helpline.

Valerie

The electric motor on my 4-in-1 hedgetrimmer/chainsaw has failed after only one month and I wished to claim on the 12 month guarantee. MySmart Buy phone line has a recorded message saying the office is closed and will reopen on 31st March! I have received an email from them confirming that the Company went into liquidation on 11th April and is no longer trading. A meeting of creditors is being convened and an Administrator will be appointed in due course. Those wishing to make a claim of any kind should write to the Registered Office at 29 Welbeck Street London W1G 8DA by Recorded Delivery to make a claim now. Incidentally, Eckman Limited who supplied MySmartBuy with the goods are still trading at present and have the same Registered Office. The instructions on the Eckman website and in their instruction booklet says that the guarantee is a manufacturer's guarantee and will be honoured if bought direct from Eckman or from MySmartBuy. Alternatively, make a claim against your credit card provider if you bought with a credit card.