I-Sells.co.uk - www.i-sells.co.uk

Click here if this is your business
I-Sells.co.uk - www.i-sells.co.uk
★★★★☆
4.1
77.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Outstanding custom service ”

★★★★★

written by szCarver291 on 15/07/2018

They say you don’t know a company until things go wrong – well after a computer glitch at checkout I can report that i.sells sets a new gold standard for customer service. The person I dealt with and his team went above and beyond to rectify the problem and even phoned me to take my order personally. All this for a first time customer spending less than £100. In other news the goods arrive very promptly and appear good quality so I can recommend i-sells.

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“Fabulous Service , Fabulous Product and Technical Support”

★★★★★

written by THEWELM on 19/04/2018

Purchased a couple of Vent covers and arrived promptly with text messages regarding the delivery . I would suggest that when the Louvred Grills are don't be tempted as one reviewer has suggested that you prise the front part of the grille from the fixing plate with a kitchen knife , Just push the Front Grille firmly from behind - fix the back plate and then replace the front by re-inserting into the opening Many thanks for all your support

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“One of the best company's that I have dealt with !”

★★★★★

written by DavidOMahony on 09/04/2018

From the ease of online ordering, to the fast delivery, to the professional and efficient manner in which a product which developed a fault after 6 months was replaced. I highly recommend i-sells.co.uk.

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“Outstanding products, delivery and customer service. ”

★★★★★

written by Javion496 on 07/04/2018

I could not be happier with i-sells.co.uk. They had exactly what I needed in their wide range of products, and their delivery service was quick and reliable. Special thanks to A., who provided exceptional customer service to me during my recent order. She was not only very knowledgeable and helpful, but friendly and personable as well.All in all, a satisfying and even enjoyable experience!

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“Reasonably Priced Quality Products, Great Customer...”

★★★★★

written by 75Bruce on 28/03/2018

First Class company, I've brought several items from this company and had a minor problem with an item which I overcame without contacting them, the rest of the items were perfect. I however left a review on the item commenting on the minor issue. To my surprise they actual read my feedback and contacted me to apologise and to supply a full replacement which was despatched to me the same day. You really find out how good a company is when there's a problem.

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“Excellent service”

★★★★★

written by DianneHughes on 16/03/2018

Visited shop today after speaking with the person I dealt with on the phone yesterday. Had a couple of problems with a Heat Recovery Unit. The person I dealt with resolved the problem immediately on the phone. Service was absolutely excellent. We previously went to Lee but this shop is a huge improvement. So clearly laid out. If the shop had not been here we would have used another Company. Given the problem we had with the Unit we would have just returned it but having spoken to the person I dealt with yesterday resolving our problem on the phone and in person it was a great experience to come to the shop and resolve the matter. Whilst visiting we sorted out what we need for our next project and also got a nice cup of tea from another guy!

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“Excellent Service!”

★★★★★

written by Rafaelv1974 on 10/03/2018

Mr Koray offers excellent customer service and products that are competitively priced. Buying from the website was very easy and products were delivered swiftly. Thank you so much, very happy customer!

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“Faulty Unit Terrible after sales.”

★☆☆☆☆

written by Olson228 on 28/10/2016

Had a terrible experience at work today I had persuaded the owner of the property to purchase 2 Kair K-HRV150 heat recovery units through i-sells. Once installed by a professional and fully qualified electrician he identified a faulty switch in one of the units; He told me to contact the supplier and get a replacement unit. I rang i-sells and they immediately started accusing me of not getting a qualified electrician to install them and demanding to know the name of the electrician who had. He then basically refused to accept that there was anything wrong with the unit despite me repeatedly telling him that there was. His final word was that he would get back to me but he wouldn't say when. I was so appalled by his attitude that I had to contact the manufacturer but they were only marginally more helpful. The best I can get is to get the unit taken out and send it to the manufacturer and they might send a replacement. I will never purchase through either company again these units cost just shy of £300 and neither the supplier or the manufacturer would acknowledge the fault. They should send an engineer to repair/replace the product at their expense not browbeat their customers into unacceptable conditions of sale. I am truly appalled at both companies. 

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“Still waiting for a delivery three weeks on...”

★☆☆☆☆

written by AaronRomero144 on 19/10/2016

Strongly do not recommend, do not use this supplier! Said delivery would be 2-4 working days, three weeks on still waiting.

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“DONT ANSWER THE PHONE!!!!”

★☆☆☆☆

written by Tiana276 on 03/12/2015

Made at least 7 calls to this company today as I expect my order today and find that it is not coming till Saturday. Not good and would have not placed another order if I knew about the unreliability of the 1st order. Don't try calling they don't answer! Not impressed

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“Super efficient order system!”

★★★★★

written by billybaggins on 22/02/2014

Appreciate the help I was given navigating through your comprehensive stock list, and working out how to assemble my cooker hood with the correct size ducting, grille type, fastenings etc. I made more than one 'phone call in the process and was impressed with the efficiency (and patience!) of your man on the help/advice line.

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“EASY WEBSITE”

★★★★★

written by on 04/02/2014

WHAT AN EASY WAY TO PURCHASE DUCTING LOTS OF OPTIONS AESY FORMAT.

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“Very satisfied”

★★★★★

written by agfined on 20/09/2011

Delivered at 07.30 the morning after placing my order. Superb service.

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Willr2406's Response to agfined's Review

Written on: 04/01/2014

I cannot comment on the quality of the goods, but just placing an order was the most drawn out purchasing process I have experienced for a long time. And now I will have the tedium of deleting all the e-mails etc resulting in this company, as every other one, passing on my details. All for a bit of ducting. Ridiculous!

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