Artisoo.com

I ordered two paintings that arrived folded (yes, folded!) and smeared. They were shipped with no protection and the package arrived looking like it had been trampled by horses. The quality was also very poor. I could have asked a high school art student for a painting and got something better. I contacted Artisoo and they offered me a $50 refund. I told them that their website said free returns, and thats when they offered to refund me $80 dollars. I paid almost $200. I again said I want to return the items. They would not pay for the return shipping. Instead they offered to return $100. So I contacted paypal to help with this dispute. Paypal to me I need to send the items back, not even addressing the issue that the website (which accepts paypal) was clearly not honoring the free returns policy. I went to UPS and they said it would be almost $100 to ship it back to China with the address the seller provided. I went to the USPS and it was a little over $30 to use media mail. I got the tracking number from USPS and supplied it to paypal. Two weeks later paypal tells me they cannot confirm delivery of my package with the tracking information I provided. I contacted the USPS and they said its a common problem with media items that get shipped to China, and that the USPS cannot guarantee media mail, and that I would have to use a carrier like UPS for guarantee delivery or return. So, now Im out not only the cost of the art, but the cost of shipping it back and the time spent dealing with this.  They ship crappy art, and then wont honor free return shipping even if the art is damaged. They will instead just try to give you back 50% of your money. I guess they also know that paypal wont make them honor free returns, and that most people wont spend an additional $100 bucks to ship it back with a guarantee. Long story short. Stay away. Even paypal wont help you if you get stuck with bad Artisoo art.

I bought a painting and - after waiting for over 2 months - it arrived damaged and shoddy (broken frame, spots of black oil paint on the canvas, globs of white oil paint).

Artisoo's policy specifically states they will take returns if the customer is not 100% satisfied. After going on for months with their customer support, they blatantly refused to take it back and routinely told my credit card company I didn't send them pictures of the damage or communicate with them, which I did (many times I referred to those pictures with customer support, but was ignored).

I repeatedly asked to return the painting, only to be told they feared customs - so they would generously offer me a tiny credit on a $300 product. Here is what they would write, as example:

"You know, it is not convinient for you to return the painting. And sometimes the package would be refused by the Customs.

I will apply to our company to give you a more better refund. I think you can like it. Thank you very much!"

I want to return it, not a "more better refund"!!!!!

Their paintings are of low quality and their morality is non-existent.

********** DON'T BUY FROM ARTISOO *********

I am now stuck, out hundred of dollars, because I was sent a broken, shoddy product and THEY REFUSED TO HONOR THEIR RETURN POLICY.

The "painting" now sits in corner in my basement, soon to be thrown out in the garbage.

Vibrant painting. I'm very happy with it, and would feel confident buying other Klimt copies since the colors really pop.

Beautiful painting that accents my living room furniture

perfectly! I wish I had purchased a larger size. Overall, I am very pleased with my purchase and will be making anther order in the future.

Beautiful painting that accents my living room furniture

perfectly! I wish I had purchased a larger size. Overall, I am very pleased with my purchase and will be making anther order in the future.

Beautiful painting that accents my living room furniture

perfectly! I wish I had purchased a larger size. Overall, I am very pleased with my purchase and will make anther order in the future.

Patient service and quick delivery to my house. The colors are bright and vibrant. It looks lovely on the wall as the colors are luminous and bright.

I am so happy with this painting,I redid my bedroom in browns and earth tones.. this fits in perfectly and looks so rich and classy i could not found a better painting. My husband fell in love with this and says its so relaxing and soothing to lay back and rest in our new redone room. It stands out and is so gorgeous.

The painting has arrived two days later than expected, while we love it!! The colors are even better than the original and the way it is painted is very much like the original. Great job please let the painter know.

I received a very badly damaged painting from these guys. Immediately after doing so I asked to return it, in accordance with their return policy, and they said that I could return it because Chinese customs was very strict and that it would just be sent straight back to me. They offered to repay me a quarter of what I paid. Be cautious of dealing with these guys.