Very rude & very unhelpful

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DakotaMeredith's review of Smart Gift Solutions www.smartgiftsolutions.co.uk

“Very rude and very unhelpful”

★☆☆☆☆

written by DakotaMeredith on 20/06/2016

Gift bought for fathers day to be delivered to Germany to holidaying father. Website checkout said would be delivered next day. When we looked to see if it had been the item was awaiting customs clearance from the uk. We called on monday and were basically called stupid to think it would be delivered that quickly. Very rude arrogant woman at the end of the phone. If we could cancel we would. Never use this company as they dont give a damn.

  • Beer

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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Adelecardiff's Comment

Written on: 17/04/2017

Same experience here. They were extremely rude. The Manager shouted at me down the phone and wouldn't even hear me about my order which hadn't arrived. She made my cry.

The customer service is beyond atrocious. Nobody answers emails or picks up the phone.

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