Iweiyi - www.en.iweiyi.com

I believe you have my exact address, my company name, which is sufficient for most online service companies.

If my boyfriend did put down his name as receiver, which I do not know whether it is true or it is simply your excuse, my receptionist will accept the flower and send an email to us and ask who the flowers are for, which happens all the time. In this way, I get the flowers on time. For information security reasons, I know people here sometimes use pseudo names for online services. Nothing like that stopped other online company to deliver ON TIME!

I receive deliveries dropped off at our reception all the time as we are busy during working hours and sometimes do not have time for your call about deliveries. When your guy did call about the flowers, it was entirely unprofessional and irresponsible in the way he speaks to me.

I also strongly suggest you learn from normal Chinese delivery services and train your delivery person to send the flowers TO THE DOOR instead of just letting them bother your customers by calling too many times for annoying reasons. Your guy called me too many times just to confirm that I will wait for him in the office even when he is late. After too many unhappy calls, your guy still has the ball to insist that I have to walk out of the building into the cold during working hours to carry upstairs the freezing heavy vase of flowers myself. Perhaps your delivery guy is just too precious.

When the flower arrived. NO FLOWER FOOD. NO WATER IN THE VASE AT ALL. VERY UGLY WRAPPERS. By the way, your flower withered 3 days after, which probably will not happen if there were water in the vase and flower food accompanied like good companies give their customer.

And you again ignored my request to cancel the order, perhaps just like how you do to others.

Hello,

I think you didn't read my msg completely, as I said your boyfriend did not provided us your name, instead he writed his own name as the receiver, we then tried to contact him by phone and email.

We cannot just dropped the flowers like that without correct delivery details especially when we dont have the recipient name...

Hope you can understand this.

Best Regards,

iweiyi customer service

Flower prices are generally higher for valentine's day. A delivery which arrived a few days later simply does not mean the same for me and does not worth the same price. I do not know when he exactly placed the order but I got a hint to expect the flowers since Valentine's day morning in China. He ordered the flowers from the US where the time is behind. It simply is impossible that he placed order online on 14 Feb.

I sent two customer service requests to you to cancel my boyfriend's order and refund him because all the inconvenience caused by the waiting. You ignored my messages.

You had my address all along. You could simply dropped the flowers off at my office from the beginning. You did not try much to deliver flowers which were clearly meant for Valentine's day and made cunning excuses to blame your customers.

Shame

Hello,

We are sorry that you was not satisfied with the late delivery of your order, but I would like to clarify few things to the readers.

Your boyfriend placed the order on Valentine's Day (February 14th 2017).

Firstly, we could not reach you with the telephone number he provided us for arrange a delivery time.

Secondly, he provided us his name as the reveiver so we tried to call him and got no answer, we sent him an email and got finally his answer next day late night (February 15th 2017).

He provided us another telephone number for reach you and also he provided us your full name.

We then could deliver this order on February 17th 2017 once we finally get all these important details for the delivery.

We always try our best to deliver the order as fast as possible but if we are not provided the correct delivery information there would be delay as people can understand.

Best Regards,

www.iweiyi.com customer service

Hello,

We are sorry that you was not satisfied with the late delivery of your order, but I would like to clarify few things for the readers.

Your boyfriend placed the order on Valentine's Day (February 14th 2017).

Firstly, we could not reach you with the telephone number he provided us for arrange a delivery time.

Secondly, he provided us his name as the reveiver so we tried to call him and got no answer, we sent him an email and got finally his answer next day late night (February 15th 2017).

He provided us another telephone number for reach you and also he provided us your full name.

We then could deliver this order on February 17th 2017 once we finally get all these important details for the delivery.

We always try our best to deliver the order as fast as possible but if we are not provided the correct delivery information there would be delay as people can understand.

Best Regards,

customer service

This is literally the worst service I got. The flowers were supposed to come on Valentine's day but was 2 days late. It was pointless when it arrived. The delivery guy has to call me a million times at busy work time to confirm I'm there. The delivery guy refused to send the flowers upstairs while I was in meeting. He has to ask me to come downstairs to pick the flower up. I was very mad that the flowers were 2 days behind. The guy called me just really doesn't care...