I bought a Sat Box off them. It crashed and it crashed and lagged with audio delay. I asked for a refund and they wanted to investigate (ok fair point) but i just wanted a refund. Threaten with a re stock fee. Avoid!!. Use World of Satellite or similar.

The reviews on here made me very defensive and suspicious when I had to return my order for a refund. I must say they did bend over backwards to try and resolve my problem with the box which I was convinced without any doubt was faulty before my request return the item. However they did in fact refund the full amount of the order on receipt of the returned item. The only thing negative was ,I had to pay 12 quid to return the order when their terms and conditions state their carrier would collect and return the item to them. Hope this eases the minds of other potential customers. Bill G.

I purchased a satellite receiver from Lavatronics. It had a fan in it and sounded like a hairdryer sat in the corner.  I called them, told them what the problem was, I believed it to be faulty, and that I would like to send it back and get a different model, without a noisy fan in it, from them. No problem they said. I returned it.  They said they did not receive it. They were not interested in my receipt of posting. They told me they had no liability and would have nothing further to add. They suggested I claim from the post office for a lost parcel.  One of two things happened here: either it was lost or stolen whilst in the care of the Post Office - they accepted my claim and paid me compensation, but only for £20, the maximum they will pay in such cases; or it was lost or stolen after arriving at Lavatronics - they accepted no liability what so ever.  It is impossible to prove a negative so it seems unlikely that Lavatronics can know for certain if it was them or the Post Office that misplaced it. They would have to log and identify every piece of post, individually, as it came through the door.  They did know for certain that they were going to keep hold of my £45 though.  Had they met me part way, made a gesture (not the one I feel they did give me!), they would have kept my custom, which would have benefited them in the future. An understanding of customer care the Post Office have but, sadly, they do not.  It was only a small amount but it has left me with a very bad taste in the mouth, not helped by them sending me spam about their products, to constantly rub salt in the wounds and by refusing to reply to the post Office when they asked them to confirm that they had not received the parcel ,which held my claim up for some time.  Funny, they were quick enough to tell ME they hadn't got it!