Kappsa - www.kappsa.com

I lost £230 after I have send my faulty phone back to them. As advised me on ticket system never after got any respond. 6 months. Be really careful.

Phone at a good price. It went wrong and they asked for it back to fix. They never sent it back after saying they had it. They are not answering my messages on their ticket system. Don't trust them and poor customer service.

Bought a phone in November 2015 for £275 for a Xmass gift.I cancelled the order as it was late with delivery when phone was with them. When arrived late after 4 weeks, have sent it back to the address they gave me and nothing. They blocked my RMA return account. Didn't contact me after returning the phone at all. No answers at all. No refund and phone either.Sent by sign for delivery.

MORE CASES LIKE MINE THROUGH THE WEB.WHERE'S POLICE????

lost £220 lost £220

No contact since September 2015....faulty phone sent back, proof of received by kappsa and never replacement been sent back to me....lost lost £220.....£220

I have ordered a camera for my son this Christmas it was ordered on the 11th December way in time for Christmas. It's now the 21st December and after chasing and chasing I still have no idea where it is! There is nobody to speak to just a number for an address in Paris which I have rung but all in french and then it goes dead. How are these organisations allowed to trade they have taken over £450 of my money and I have no idea if my son will get a present this year it's a crime! I wouldn't have used this complany if I had known this would happen.

I bought Samsung Galaxy Tab 4.10.1 inch WiFi T530 16 GB Tablet (Black), the tablet was sent back back to Kappsa for repairs shortly after purchase  because it was not charging. The problem re-occurred, the tablet stopped charging about a week ago. I contacted Kappsa, sent several emails, opened a new ticket #975191) but no one responded. The tablet is still under basic 12 months warranty. Yet Kappsa customer services are not responding.

Please note that I have email trail to show that the tablet is still under 12 momths as detailed below:

1) On 5th Dec 2014, 13:01pm, I received this email, "Your order has been

Prepared for Shipment".

2) On 2nd Feb 2015, 10:00am, when the tablet first stopped charging and I contacted you,I received this email, Hi----,

A customer support staff member has replied to your support request, with the following response:

Hello ----,

Thank you for contacting us.

We want to know that have you tried to charge the tab 4 with other electric wire? And one more questions, can your device switch on now?

Thank you.

Regards,

I purchased a Sony xperia z ultra phone on the 4th Sept and it arrived 10 days later, it says in the the sales blerb that all items are shipped from the uk but my phone came from Sweden sent to the uk and then reposted, the reason it takes so long to get here. I was informed the whole way through of position of the phone and delivery i was given an hour delivery time.The price of the phone was good the delivery time of 10 days bad and it came with 2 pin charger plug.

No way of talking to them, you have to fill a ticket in on line which gives you a generic reply, i.e. where is my lens? Reply DHL will be in touch shortly. Service is less than poor.

PLEASE READ BEFORE YOU BUY!

I purchased a HTC phone online through kappasa. They sent the phone but with a DODGY CHINESE CHARGER and my phone had some Chinese TV apps pre installed! I requested for a UK pin charger but I got a converter!

A few months later the charger blew up with a BIG SPARK and my room almost got fire. When I reported this, they sent me a dodgy Chinese charger without cable and the customer service rep was rude saying it was my fault I didn't mention about cable! Its been months & I have not received my charger!

DO NOT BUY THESE DODGY ITEMS YOU HAVE BEEN WARNED!

Hi

I was facing many problems with kappsa,

I suggest you never ever buy anything ,I bought a mobile they were sending me a faulty phone, i went to the the repair shop they said its used one its blocked then i realised and i was asking refund they are not replying finally i was asking very seriously even i was posting with my money ,finally i got a Refund after 2 months