Easy Alarms - www.easyalarms.co.uk

I bought a AEI battery/solar powered house alarm with PIRs and door window contacts from Easyalarms.co.uk online at cost of £194. The system arrived promptly albeit poorly wrapped and insufficient protective packaging. I noticed that a couple of the contacts and a PIR had their batteries already in them unlike the others. This made me suspect that this particular alarm had been used before and wasn't new to me. I spent three days trying to work out how to set this system up. The PIRs and door/window contacts each had their own digital numbers inside which needed linking to the main bell box. Finally I set it all up in my detached barn following a recent burglary and loss of tools and gardening equipment.

This alarm system was useless, it kept going off for no apparent reason and I couldn't switch it off using the remote control which came with it, instead I was having to take the front off the bell box and disarm it from inside. The PIRs wouldn't pick me up when I walked across the front of them as they are supposed to.

The helpline phone number in the booklet got you through to a private house number where I was greeted by a very annoyed lady, understandably so. They had printed her number by mistake but not altered it on their literature.

I accordance with the terms and conditions on the Easyalarms website, I returned the alarm system back to them all carefully rewrapped and boxed up via a reputable courier at further cost of £15.

It is now four weeks since it was returned and I am struggling to get my money back despite reassurances (lies)from the proprietor that he has paid it into my Paypal account.

I have sent numerous emails and a hand written letter asking for my money back and haven't received it.

When asked for a transaction number or reference point, he does not reply back.

I believe that I will end up having to go through legal processes open to me as a consumer to try and get my money back. He has my money and now my alarm system too!

DO NOT BUY FROM EASYALARMS.CO.UK BASED AT 141 HIGHLAND ROAD, SOUTHSEA, HANTS,P049PA. BUYER BEWARE!