Comet Click & Collect

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Comet - www.comet.co.uk
★★☆☆☆
2.2
From 137 reviews
34.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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Guest's review of Comet - www.comet.co.uk

“Comet Click and Collect”

★☆☆☆☆

written by on 29/04/2012

I ordered a DAB radio and docking station on the click and collect service to be picked up from the Portsmouth Ocean Park store. I received a phone call and e-mail to confirm the item was now available and on the website it claimed I had until 4pm to the next day to collect my purchase. The next day I went to the store and the assistants could not find my item. I then had to hang around while they went through the farce of looking for it when it became clear that they had already sold it and had no further stock. It is obviously Comet policy to sell items within a few hours of store closure but they do not state this on their website. I will not be using the click and collect service again. It is apparent that profit is more important to Comet than Customer Service.

  • Goods purchased & cost

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