I had a horrible experience with this company. They gave me the wrong size necklace and lead me on for sevetal months pronising to repkace it with the right size. But they never did.They just kept promising to give me the right size through dozens of emails but it never happened. i will never have anything else to do wuth this manipulative company.

Bought a towel which was $50 delivered and was such poor quality. Sent a message on fb and it's funny that they didn't reply till I threatened a bad review to which they said they don't take threats lightly. Rude people! Sell something for that price that's good quality. Waste of time - do not buy! I could have bought better quality from kmart!

I ordered a bar necklace on may 11th. It's now june 30th and it's still in "air transport".Been in air transport for over 30 days. When you go onto their website it states that any US orders will be sent from the US fulfillment center. Well it did NOT. I have emailed these people several times since last month and all they do is resend me tracking links. I don't want this item anymore I just want a refund but I'm guessing reading other reviews on here that I probably wont recieve either. Please please do not order from this company. I wish I had read reviews somewhere other than their website prior to ordering...if i had i would never have tried them. Goodluck to anyone still waiting on product or money. I'm right there with ya

I ordered my daughter a necklace in September 2019 for her birthday. I NEVER received it ! Here we are in February 2020. I cannot contact an actual person. No response on my e-mails. They did minus my $23.00 of course. I will tell all my friends and family to never order with this horrible company !!

I ordered from them 11/19/19 it is 1/30/20 and I still havent received it. They responded saying go to my post office which I have done everyday, and I told them that. They have yet to respond, I contacted them on January 27th because the package showed delivered to my mailbox but had specific instructions to deliver the office.

My daughters ordered a necklace for my 50th birthday, it was ordered December 8th and of today I still have not received it. It’s January 18th. My daughters spent their hard earned money. Do not buy from this company.

My daughters ordered a necklace for my 50th birthday, it was ordered December 8th and of today I still have not received it. It’s January 18th. My daughters spent their hard earned money. Do not buy from this company.

I ordered a necklace with an 18 inch chain. After a long wait I finally got the necklace and it is the length of a baby choker. I immediately contacted the company and got a response of "did you order the enhancer?" It is not January and I am still trying to get the correct length chain. I send them a picture of the chain next to a measuring instrument. I did and they responded to unhook the necklace and lay it straight out.(how insulting) An 18 inch necklace should lay way past your neck and lay towards your breasts. I thought my daughter's going to be cut off because the chain was so short. Honestly this necklace could fit a 6 month old baby. DO NOT ORDER ANYTHING FROM THIS COMPANY. I am sending this company's name to our state Attorney General.

I ordered a necklace in September 2019. It’s end of December and I have no necklace . I tried to reach them via their support team , no sense . They don’t reply to my emails . I asked for a full refund and the guy told me they can make a return of 70% only so I agreed to wait for the necklace and now they disappeared with my money .Never recommend, it’s not professional

Do not waste your time or money. I ordered SIX necklaces and did not receive one. Their customer service is a joke. I was told I would not get a refund but I would receive 15% off of a new order.. What?! Who are these people

After waiting over a month to get my order of 6 bar necklaces, one arrived broken. I've now been emailing their support email for over 2 weeks. The only way to get a response is to leave a negative comment on their FB page, which them disappears and they contact you. Now, instead of giving me a new chain they want to give me 20% off a broken necklace. I NEVER leave negative reviews, but this place is AWFUL.

Very bad customer service plss ppl dont order anything from them.. I ordered mine back in September and havnt heard anything from them. And the tracking says the same thing from the day I ordered till now.. PLS i advise everyone not to buy anything unless you want waste your time and money.. i have already contacted the Online Fraud customers service.

Terrible customer service. The tracking number they provided doesn't show up on any tracking sites, customer service doesn't understand me and when I post a negative comment on any of their photos they delete it. Do not order from this company. Wish I would have read these reviews except the ones on IG and their page. Stupid me. I even paid extra for fast handling, tracking and skipping the line. Took 2 weeks before it even got shipped and haven't seen it in my mailbox yet.

I have received someone else's order after WAITING six weeks for mine. If your waiting on a necklace with the names, Bailey, Abigael, Sean and Sophie. I have your necklace, email me and I'll get it to you. You probably won't see it otherwise.

The comments ar fake AF on Facebook DO NOT ORDER from this company they delete comments on the Facebook page I ordered a necklace on 9/5/19 and its 10/14/19 and I'm still waiting..I tried to track it and it's not even in the system. Dont fall for it

I NEVER and I mean NEVER write reviews but this company is pathetic. I ordered my necklace over 3 weeks ago. When I first ordered the necklace they said 7 business days and then when I reached back out they said ten. Then when I reached out again they said they would put my necklace first in the queue. Now it’s 5 days later and nothing. I reached out two days ago with no response. DO NOT WASTE YOUR MONEY. THE REVIEWS ON THE WEBSITE ARE FAKE AF. THIS COMPANY IS TERRIBLE! AND THERE IS NO WAY TO LEAVE A REVIEW ON THE WEBSITE WHILE YOUR BEING PLAYED AND GIVEN THE RUN AROUND! DO NOT DO BUSINESS WITH THIS FAKE COMPANY!

DO NOT ORDER FROM THIS COMPANY! IF I COULD GIVE A LOWER SCORE THAN ONE I WOULD! STILL WAITING FOR A ORDER FROM 9/13/19 EXCUSE AFTER EXCUSE DO NOT I REPEAF DO NOT ORDER FROM THIS COMPANY

bag ok but itam missing emailed and rang over 10 times now no responce! not happy!

I took up an offer from groupon to buy a voucher for this online bag company. Lilly's Little Luxuries Store. It was £12 for a £70 worth voucher. Plus there was a £5.95 postage. I love my bags and have loads and seeing it was going to be about 80% of the rrp price it looked too good to miss>>>> oh how i wish id missed it. The bag arrived the other day it is disgusting. The quality is very poor the style is slightly different as is the colour. But when you see they are selling them at £80+ you do expect them to be a quality item.I had noticed when i had purchased the voucher the nicer looking bags were out of stock and there was no new stock coming in. Because there is a time frame to spend the voucher i was forced into getting something that was not my first choice. Also there was no bags cheaaper than £84+. so it cost £12 voucher + £5.95p postage (THEY PAIED £3.90P< SO MADE £2.00 IN EXCESS POSTAGE COSTS) + £15.00 extra as there was no £70.00 bags. so it cost approx £33 for a piece of tat!!!... i have contacted Lilly's Little Luxuries but they do no return emails, also if you look on the site its only positive reviews they publish. My negative one has not been allowed on the site!!! I am not the only one there are a number of people i read about who feel the same!!! The bags they sell can be bought for a quater of the price if you can find them!!! I was under the impression it was a family run buisness with original designs!!!