
DrJays.com - www.drjays.com
Customer Service
Quality of website
Value For Money
DrJays.com - www.drjays.com
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User Reviews
Customer Service
Costly Shipping And Returns
Clothes are nice and good selection. But I paid a lot for shipping and ended up paying again to return it (plus you have to insure it). Not worth it.
Customer Service
Quality of website
Value For Money
Poor Customer Service, Especially Outside The Us
I'm still awaiting my order paid for from DrJays.com on the 20th December. At first I wasn't too bothered as I realised it was Christmas and New Year etc so delays happen, i'm resonable.
Then tracking started showing my order was in Germany, so I contacted them asking if they had my address correct and supplied it again. I-Parcel said not to worry it would be with me shortly.
A few days later, tracking says it is in my City, hurray!, but they cannot deliver due to wrong address! I contact I-Parcel, no reply, contact DrJays - no reply, contact them via their various emails and online form... no reply. So basically the parcel is in my city for days now, but they won't deliver it due to a wrong address, yet no-one will resolve the issue, neither the courier nor DrJays. Also, I checked my order and I supplied the CORRECT address in the first place!
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