Avoid this store

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Pixmania - www.pixmania.com
★★★☆☆
3.3
64.0% of users recommend this
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NLon's review of Pixmania - www.pixmania.com

“Avoid this store”

★☆☆☆☆

written by NLon on 06/05/2015

Like many others have discovered this is one of the worst places to shop. Received an item that was faulty and requested a replacement. Then had to go through a long winded procedure of awaiting collection of the item, then it being sent to France for testing, waiting several more days before they acknowledged receipt and then to be told that they could not replace as they did not have any stock.

The item was in stock when I requested a replacement but they did not reserve on and following their long return procedure meant it was gone. They failed to offer any compensation for the useless service. Avoid this very poor retailer.

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Pixmania's Response to NLon's Review

Written on: 15/05/2015

Thank you for your feedback. I must apologise for the service that you received. Although it is Pixmania procedure to await the faulty item back before dispatching a replacement, an exception could have been made for you in a case like this where the stock levels are low. Pixmanias warehouse is automated so it is not possible to reserve an item, it would just have to be resent. I feel that if our customer service agent had of noticed the stock level then they would have taken a different course of action. Pixmania do not generally offer compensation for faulty items as the fault is something that is likely inherent in the item since it left the assembly line; However, if you wish to send me your order number I will look at the circumstances again and see if there is there is compensation which can be offered.
Once again I thoroughly apologise for this situation and for any inconvenience that it has caused to you.

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