The Bridal Store - www.the-bridal-store.co.uk

The Bridal Store - www.the-bridal-store.co.uk
★★★★☆
4.4
85.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Loved my experience- happy bride ”

★★★★★

written by fkEaton122 on 19/02/2016

I bought a pair of shoes for myself and two for my bridesmaids and all I can say is it was great great great. Fast delivery and great selection. Perfect quality too and so friendly! Will be back for party shoes soon!

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“Best place for wedding shoes in the UK! ”

★★★★★

written by Terrell216 on 27/06/2015

I had a fantastic experience buying my shoes and my bridesmaids shoes from this company. Fabulous styles and great service! Thank you The Bridal Store!

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“Delay in delivery”

★☆☆☆☆

written by Jaydah241 on 08/04/2015

Ordered shoes beginning of March still have not received them. Sent numerous emails no response eventually got an email to say out of stock but had them in again and would be with me within 2 days. Another week on still have not received them. Asked for a refund and no response to email. Awful customer service, here is hoping they cancel my order.

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“Never processed my refund”

★☆☆☆☆

written by Holland408 on 12/03/2015

Please avoid using this company. I have been chasing a refund for wedding shoes I retuned months ago and they have never processed my refund and will not respond to any of my e-mails, conveniently they have no phone number that I can call!! Avoid at all costs.

Anneprocter's Comment

Written on: 19/03/2015

Dear customer
We are really sorry your experience has been negative. Unfortunately we do not refund shoes that have been worn.
Many thanks

Reply to this comment

Anneprocter's Comment

Written on: 19/03/2015

Dear customer
We are really sorry your experience has been negative. Unfortunately we do not refund shoes that have been worn.
Many thanks

Reply to this comment
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“Highly recommend ”

★★★★★

written by on 13/07/2014

I found a Beautuful pair of shoes in a department store that I wanted for my wedding but they did not have my half size. I Looked online and found the bridal store with the same shoes in my size for £10 less than in store with free delivery. I had left my order a little late so needed a eta so I used the website to ask a question and received a quick response. My shoes arrived quicker than promised (5 days later) beautifully packaged! Very pleased with purchase!

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“I had nothing but trouble returning shoes ordered. No...”

★☆☆☆☆

written by Perezfm417 on 23/05/2014

I had nothing but trouble returning shoes ordered. No returns label . Returns then sent to a different address. They were quick enough to take my money but took weeks to process a refund . Very disappoint with the service. Not worth the hassle look elsewhere .

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“Highly recommended and a joy to shop with!”

★★★★★

written by on 28/03/2014

I saw great pair of shoes in a high street store but they had no stock of my size- googled them and found www.the-bridal-store.co.uk .I ordered my shoes from The Bridal Store and had my order the next week. Fantastic service and beautifully packaged- awesome experience and would buy and recommend again and again.

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“confusing”

★★☆☆☆

written by WINKY308 on 24/03/2014

Ordered shoes. no returns form in the box. Had to phone up to find out how to return.Told to post them to a different address to the one on dispatch note at my own expense. Then another duplicate order turned up. Phoned again, was promised a pick up for both orders. It didn`t happen. After several e-mails they were eventually picked picked up. Not worth the time and effort spent on it.

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“Great!”

★★★★★

written by on 22/03/2014

I found the Bridal Store through Google and found the shoes that I'd been searching for but had been unable to get hold of! The Bridal Store delivered the shoes quickly and efficiently and at a great price! The ordering was easy and I had no problems. I love the shoes! Would highly recommend the Store!!

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“Beautiful comfortable shoes”

★★★★★

written by tpHewitt414 on 22/03/2014

I ordered a pair of kitten heels for my wedding; they arrived quickly, are beautiful, and so comfy I doubt theyl need worn in. I'd definitely order from the bridal store again and recommend it to others.

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“Gorgeous gorgeous shoes!”

★★★★★

written by Hazel19 on 11/03/2014

I ordered my wedding shoes online for convenience, they arrived promptly and we're really well packaged so were in perfect condition when I they arrived. I ordered a 6 and they fit perfectly, heel height is just right, not too high. I can't wait to wear them now!

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“Shoes”

★★★★★

written by on 11/03/2014

Great speedy delivery. However, ordered a size 6 and was sent a 7. Returned and emailed the company, very good customer service, size 6 couriered to me and arrived next day and refund being made on the postage back. Nicki was very helpful and corrected the error very quickly. Looking forward to wearing them!

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“Anemone Headdress”

★★★★★

written by Gem78 on 28/02/2014

Great service from the Bridal Store but unfortunately I had to return the beautiful headdress as it was just too big and kept slipping over my eyes every time I put my head down! Just awaiting my refund and wouldn't have a problem with ordering another item from them.

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“Good shoes, good price, good service”

★★★★☆

written by KellsP on 26/02/2014

I ordered my wedding shoes online, not convinced it was a great idea at the time but the shoes were exactly as described, and fit perfectly. They were a good price and arrived promptly. Would def. order again or recommend to anyone.

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“The Rainbow Club Shoes”

★★★★★

written by on 21/02/2014

I had trouble purchasing these shoes and the Bridal store had them and even though they were plagued by floods got the shoes to me. I telephoned to see if they actually had them and the staff member I spoke to was extremely helpful, polite and knowledgeable about the product and delivery times. All in all I would use the Bridal store again and definately recommend them to anyone who needs a bridal store. The only thing I would like to see is confirmation that the item required is definateley in stock.

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“Exceptionally poor service”

★☆☆☆☆

written by Beverl on 14/02/2014

I mailed the info address to enquire whether a size of shoe was in stock, no reply.. Needed to have them to get them dyed to match my wedding outfit . I ordered, received shoes and bag but shoes didn't fit. Having returned them by return, for a bigger size, two weeks on I have heard nothing, despite a further email. SO, GIVEN UP WAITING For shoes and gone to john Lewis where they arrived within 24 hours. Still waiting to hear about a refund. And there's no number to call. I may end up at trading standards to get a refund at this rate.

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“Shoesy :)”

★★★★★

written by on 12/02/2014

The shoes fit perfectly and the delivery was on time. Thank you I can't wait to wear those shoes :)

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“Happy feet”

★★★★★

written by on 04/02/2014

So happy with my purchase. Shoes fit perfectly. Can't wait til the big day to wear them.

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“my wedding shoes”

★★★★★

written by on 23/01/2014

there were lots of shoes to pick from,I found just the pair I wanted. the service was very good and the goods arrived on time. I have returned the shoes to be dyed so now I am waiting for them to be returned to me.

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“great customer service”

★★★★★

written by on 20/12/2013

I ordered a pair of shoes from the bridal store, there was a delay in delivering them as they were waiting on the supplier. when i emailed them about this I recieved a reply the same day aplolgising and offering me a refund or discount, i took the discont and the shoes then arrives when they said, they are beautiful and great quaility. Very happy and i would definatly use them again

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