Would avoid like the plague

Absolutely awful experience with this company. Ordered shoes, paid £130 to them, didn't like the shoes, they were really tacky looking so I followed the returns procedure to the letter, sent the shoes back recorded delivery. No sign of my money back a year later despite numerous emails, texts and letters. BEWARE - they have no phone number - now I know why. I will be attempting to take this dire organisation to a small claims court - I'm not tight - I just don't see why they should keep my money for no reason.