written by on 19/09/2012
A complete waste of time, effort and most of all money - very very disappointing! I ordered what was "supposed" to be a replica of a Maggie Sottero wedding dress that I had fallen in love with and was assured by the lady that I had been corresponding by e-mail with that their replicas are 99% the same as the originals. Her e-mail correspondence was very quick and very reassuring so I went ahead with the order. I sent in my own specific measurements to be on the safe side and to my surprise the dress arrived 2 weeks later. I was a little confused as to how they could have made the dress to my specific measurements and got it to the UK from China within 2 weeks (especially as I had not asked for a rush delivery) but happy nonetheless. So...... When I unpacked the dress it was very well made I have to say and good quality BUT it was nothing like the style that I had ordered and it had DEFINITELY not been made to my specific measurements! It was more of a cream than an ivory colour and I had ordered an A-line dress and this one was a fishtail - definitely not suitable for my shape! I very quickly e-mailed as instructed in the literature as I wanted to return the dress due to the fact there was no way I could wear this for my wedding. This is when it became difficult!! They would not accept, even though I sent photographs, that the dress was completely the wrong style. They also told me that I had clearly sent in the wrong measurements and that was why the dress didn't look like the picture!! They would not sort out a return for me and basically tried to dissuade me by offering me a partial refund. When it became too late to return the item ( as they had spent so much time fobbing me off) I accepted the refund - which only turned out to be $50 USD anyway! They promised that this would be paid into my account within 24 hours and guess what - I never received a single penny from them, even after many follow up e-mails asking politely for them to sort this out. They are an absolute rip-off and it is so disappointing that they are prepared to do this to people who are looking for a beautiful dress for their special day. Don't touch them with a barge pole unless you have lots of money to throw away!!!
Tinaturbo65's Comment
Written on: 10/11/2012
I too ordered from a chinese company claiming to send exact replicas of any dress from a designer. Was assured that a full 100% refund would be given if I was not 100 per cent satisfied. So I went ahead and ordered a standard UK size 12. The dress came and did not fit at all! was nothing like the dress I ordered and material was heavy and cheap.
I immediately sent an email to say I wihed to return it. I had to send photos of the dress - so I did, then they made repaeated offers of 30usd,50usd up to 80 usd for me to get it fixed!!!!
In the end and with 40plus emails they eventually sent me a returns number and i followed their instrutions to send it back which cot £42
They then refused to accept delivery of the dress twice and still refused a refund. I got in touch with Barclaycard and sent them all my communication with the company - Barclaycard withdrew the payment while they looked into the dispute - the company immediately contacted me to say if I dropped the dispute they would refund me! Needless to say I declined and I have a full refund from Barclays - thank god - I couldnt afford to loose £300 for something that was only fit to wrap around me as a spare duvet - because thats what it looked like on! Be very wary! or at least pay by credit card!