Toys Inc - www.inctoys.com Review

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★★☆☆☆
1.8
From 5 reviews
20.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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gothikaz's review of Toys Inc - www.inctoys.com

“my daughter ordered a baseball fury figure for my...”

★☆☆☆☆

written by gothikaz on 02/09/2011

my daughter ordered a baseball fury figure for my mothers day gift from who blackpool on the 17th of march this year, the item was advertised as in stock but never arrived...when my daughter phoned to query the order she was advised that it was actually out of stock and they were awaiting deliveries and at this time she believed this to be plausible although she was angry that they had advertised it as being in stock when it wasn't! when it still didnt appear a few weeks later she phoned again and this time checked the website before phoning and could see that the figure was still in stock according to the website... she was given the same 'still awaiting stock' reply and when she asked why it was still advertised online as being in stock they said this must be an error! girl on end of phone stated they hoped figure would be in the following monday to which my daughter said if it wasn't she wanted a full refund and of course they agreed... 2 weeks later, still no figure and still no refund so again another call was made and same girl (who we now know to be the joint owner of this store) said oh you would need to email me if you want a refund!!! of course we did this and at this stage we googled the company to find an astounding amount of customers who experienced the same issue! we have made numerous phone calls since and we are still awaiting a refund! i have reported this company to trading standards and have today sent a complaint to BBC ones watchdog! trading standards advised my daughter to speak to her bank to see if they could refund her debit card transaction as the goods haven't been supplied but they advised they would need a confirmation email from who blackpool detailing the total amount of refund due!!! and of course that hasn't been forthcoming from Who Blackpool! i also noticed when reading the reviews online that this company state that it is one irate customer posting all these bad reviews?????? well i have spoken to upwards of 30 customers online who have experienced exactly the same scenario as my daughter! this company basically take your money for online purchases and then don't supply the goods and would appear to be getting away with it! this is nothing more than legalised robbery! 32.99 plus p & p whilst not a huge amount of money to some it is a huge amount of money to my daughter who is a student and it is a tiny amount in comparison to how much some customers have been robbed of! i fully intend to write and complain about this company to every organisation i can as they must not be allowed to carry on trading in such a manner!!!!

  • baseball fury figure 32.99

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

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Guest's Response to gothikaz's Review

Written on: 15/09/2011

hi just a wee update to my review above! my daughter received her money back in full this week. BIG THANKS to this review site who were entirely instrumental in that happening! its only a pity that it took a review site to enable this to happen and not Trading Standards who despite numerous complaints do not seem to have tackled this companies online trading activities! i spoke to a girl at Whoblackpool who states that the original owners are no longer connected with this company and that despite that she was prepared to refund my daughters money as a show of good faith so thanks to her for that!

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