DO NOT ORDER FROM THIS COMPANY!

I ordered a remote control tank for Christmas, which was received promptly but did not work. I wrote several emails to the company (no phone number available) & eventually received a return form. I completed the form & returned the item but didn't receive a replacement as requested. I followed this up with a letter requesting them to respond but didn’t hear anything. I wrote several more emails demanding a replacement or refund. I eventually received a refund, but had no acknowledgement from the company to inform me. If you have already ordered something for under £100 & are having difficulty obtaining a refund from the company, you can write to your credit card issuer (enclosing copies of the receipt & all correspondence) & request a ‘chargeback’ to the retailer – this can be requested up to 120 days after the purchase. When you return the item or write to the company do not just obtain proof of posting from the Post Office, but ensure you send everything recorded delivery so that Royal Mail have to obtain a signature upon delivery which you can then view on the Royal Mail website. More consumer advice is available on www.direct.gov.uk