Be prepared to be disappointed if you order

Click here if this is your business
★★★☆☆
3.4 / 5
64% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Rugosa's review of OneClickToys.com - www.oneclicktoys.com

★★☆☆☆

“Be prepared to be disappointed if you order”

Written on: 24/10/2012 by Rugosa (1 review written)

The undercot drawer I wanted had to be a specific size so I phoned and emailed OneClick to confirm that they had the item in stock and was assured they had. First suspicions arose when they asked for an additional £7 for carriage despite their website stating that carriage was free. I reluctantly paid the extra. What was delivered was the wrong size - a different unit to what I had ordered. I tried phoning their customer services but the phone was never answered. I emailed and they replied 4 days later (their website says all emails respended to within 1 day). They agreed that they don't stock this item and would arrange for it to be collected (full marks for that at least). I was told I would get a full refund, the item was collected, but am still waiting to hear from them about the refund a week later.
In summary: service appalling, they advertise items they don't stock, they claim P&P inclusive prices then charge extra, they give every indication of a one-man-and-a-dog outfit.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0