Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
56% of users recommend this
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★★☆☆☆

“Delivery an absolute joke!”

Written on: 07/12/2017 by Fenners83 (1 review written)

Quality of goods good as expected, everything done in time however the delivery is a joke. Reading through the FAQ's on the Forbidden Planet website regarding delivery, is completely false. 'What happens if I’m not home when you deliver? If you are out and about when Royal Mail or DPD try to deliver and are unable to, they will leave a card confirming they have tried to deliver. Please follow the instructions on the card to re-organise delivery or pick-up directly with Royal Mail or… Read Full Review

Fpcustomerservice's Response to Fenners83's Review

Written on: 08/12/2017

Hi there,

We are sorry to hear about your delivery! This sounds like an issue with Royal Mail so we would recommend that you raise this as an issue with your local post depot.

If you have received damaged goods just drop us an email and we will be happy to replace or refund these items.

Kind Regards
Forbidden Planet

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★★☆☆☆

“Service sucks. ”

Written on: 30/11/2017 by Azzurri (1 review written)

Items are not in stock but still takes orders. If there's multiple items will ship them separately and the customer will have to pay extra shipping cost!!!!! Also very long shipping for what you pay For!!! I will never buy anything from this place AGAIN!! And will tell everyone I know not to buy as well. Not happy at all. Also it's in the UK pound so the items are over priced! … Read Full Review

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★★☆☆☆

“Cancelled book, now coming!!!!”

Written on: 20/11/2017 by Pearson194 (1 review written)

Ordered all 6 Scott Pilgrim books and 5 arrived. Contacted Customer Service to ask and it was out of stock with no definite date as to when it would be back in warehouse so we cancelled the order. No Response from this.... however today we receive an email telling us its on the way.... Not happy as to this mess up as we have already bought from elsewhere as this is a christmas present for son and he wanted the whole set. :( The remaining books arrived in good time so am really disappointed to… Read Full Review

Fpcustomerservice's Comment

Written on: 30/11/2017

HI there,

We are sorry to hear this, If you could send us an email with your order number and we will take a look into this for you.

Kind Regards,
Forbidden Planet.com

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★★☆☆☆

“Local shop only for UK”

Written on: 11/11/2017 by 255Griffin (1 review written)

Everything perfect unless you live outside UK. They charged me an enormous shipping fee to deliver to Slovakia. via DPD. but they were not able to tell me shipping fee during ordering, than they ask for 68 GBP, which i do not understand, as same service from Slovakia costs 15€. Customer service did nothing to help me to lower fee or to explain it to me. Just asked me, if i want to cancel my order, which i didn´t want to. I usually buy from Amazon, no such problem, and i will not buy… Read Full Review

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★★☆☆☆

“Slowwwww deliveries”

Written on: 20/10/2017 by 186Temple (1 review written)

The products are fairly priced but delivery is so slow. I have to wait an age between delivery confirmation and actually recieving my order. I'm coming to the end of a comic series. Once it has concluded I'm not shopping online with forbidden planet again as their delivery system seems to be stuck in the dark ages… Read Full Review

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★★☆☆☆

“Too slow”

Written on: 14/10/2017 by AylinRichardson44 (1 review written)

The selection of books is great, but don't expect to be getting your comics on the day the come out, or the next or the one after that. You normally receive them on a saturday or even the monday. It's just too slow, you get faster and cheaper deliveries from Ebay. If like me you like your books to come soon go elsewhere, if you don't mind waiting it's okay I guess… Read Full Review

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★★☆☆☆

“Tshirt ruined colour ran”

Written on: 19/09/2017 by 107Schmidt (1 review written)

Order no:(5114256), Label on this tshirt said wash 40 degree was i washed on 30 degree wash colour ran, i have a very upset teenager as this was a present for my son for passing exams.how do i send a photo as proof of the damage? Also a very unhappy mam Kind regards, Aisling collins. … Read Full Review

Fpcustomerservice's Comment

Written on: 20/09/2017

HI there,

We are sorry to hear about this, if you email images and details of this to us with your order number we can have a look into this for you.

Kind Regards,
ForbiddenPlanet.com

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Ashlingc35's Comment

Written on: 21/09/2017

Hi there,
Can you please tell me who I address my email to regarding my complaint for my order as I can only attach photos to the email I need to send on my phone.

King regards,

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Fpcustomerservice's Comment

Written on: 27/09/2017

Hi there,

You should be able to send this through to us.

Kind Regards,
ForbiddenPlanet.com

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★★☆☆☆

“Shipping needs work. ”

Written on: 23/08/2017 by Irishways (1 review written)

I was very interested in two titles that the site had, so I decided to give them a shot. The prices were very reasonable and I've heard of them before so I figured it go smooth. First there was a weird, order, but need to confirm or it's not ordered. Then after that was handled, I waited. Not the longest of shipments, I do understand it was coming from across the ocean. So today I received the titles. And here is my issue. Both books were damaged upon arrival. The spines have several spines… Read Full Review

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★★☆☆☆

“Disappointing Online Service from a specialist”

Written on: 04/08/2017 by Mercedes65 (1 review written)

For a dedicated retailer, the online service is not good enough. An order should not take 2 days to pick and despatch. I ordered five items that were listed as in stock. Only on receipt of the despatch confirmation do I find out that only three are being supplied (all of which are presents and one book being sent is a volume two without the volume one I also ordered). I have no idea if the others are to follow or if that is it. The postage charged for 3 items is the same £5.50 I was quoted for… Read Full Review

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★★☆☆☆

“Not a convenient way to pay”

Written on: 09/05/2017 by demonsrun (1 review written)

Bought all 4 Mr Men Dr Who books signed. Fair enough it's not their fault the author couldn't sign them all on the day but it would have been much easier if they had taken all the money at once then take the payment for 3 then for the last 1 after it had been signed. Not a happy customer… Read Full Review

Fpcustomerservice's Response to demonsrun's Review

Written on: 10/05/2017

Hi there,

We only take payment for items once they are in stock and ready to despatch as per our terms and conditions. This allows for customers to cancel or amend orders at anytime before items are ready to ship.

Please email forbidden planet if you have any queries regarding this.

Kind Regards,
Forbiddenplanet

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★★☆☆☆

“They don't listen to customers”

Written on: 08/05/2017 by Daedalus999 (1 review written)

I ordered 2 items and then was informed they would be delayed so I cancelled the order, so far so good you would think, sadly forbidden planet seem to have selective memory as they remember to take your money but forget to cancel the order!… Read Full Review

Fpcustomerservice's Response to Daedalus999's Review

Written on: 10/05/2017

Hi there,

We are sorry to hear about this, orders can be cancelled through your account online at anytime before payment is taken.

Please email forbidden planet so that we can take a look into this for you.

Kind Regards
Forbiddenplanet

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★★☆☆☆

“Poor Packaging”

Written on: 12/03/2017 by 301Larson (1 review written)

Hi. Im dissapointed in my latest delivery. The Comics were folded in the corners and spines. I am a newbie comic collector. Tried from you guys a few times. But this time, Im not happy upon seeing my orders. The box it came was also not in its compact shape. Any resolution?… Read Full Review

Fpcustomerservice's Comment

Written on: 13/03/2017

Hi there,

We are very sorry to hear this, if you email us with your order number we will take a look into this for you.

Kind Regards,
Customer Service Team,
Forbiddenplanet.com

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★★☆☆☆

“Bad communication”

Written on: 31/01/2017

I found Forbidden planet services rather slow and less informal. For instance I Pre-Ordered an item Sunstone volume 5 on the 11th of January 2017 that never came on the predicted date the 18th of January, there was no information informing customers if it had been changed or if it was late and left in the dark until I had to contact customer service on the 19th to get an understanding of the situation. I ordered from the international co.uk but I was told on the 20th it was sent from another… Read Full Review

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★★☆☆☆

“Very slow ”

Written on: 05/01/2017 by OrlaReynolds (1 review written)

I ordered this product. I waited ages for an email which I never recieved. I made a phone call to which I was told that my ordered wud be dispatched the next day. Well it wasn't. I then waited over the weekend and made another phone call and they still hadn't done anything with my order. I was then told oh ok we will charge u now for this item and u will recieve an email to say it's been dispatched. I was charged and waited 2 days for it to b dispatched 2nd class so have to wait another 3-5… Read Full Review

Yvonnesalt's Response to OrlaReynolds's Review

Written on: 09/01/2017

This is exactly what happened to me. My first order was made on 20/12/16 it was going to be a Christmas present. I made a phone on the 05/01/17 and they straiggt away offered me a refund or a replacement. That say to me that my first order wasn't sent. I maybe wrong but I don't think I am. It's now 09/01/17 and I've just received an email this morning to say my order has been dispatched. So I'll see how long it will take. :-(

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★★☆☆☆

“Slow Christmas despatch”

Written on: 23/12/2016 by 112Myrick (1 review written)

Ordered lunch time on the 16th December as a Christmas stocking filler. Specifically searched on products available yet item wasn't shipped until 20th and says 2nd class postage with delivery of 3-5 days. If this doesn't arrive by the 24th it is no good to me… Read Full Review

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★★☆☆☆

“Great products, poor service ”

Written on: 20/12/2016

Made two separate orders and received an email telling me it had all been shipped together a few days later, so far so good. Received my order with only some of the items then got an email telling me the missing item had only just been shipped even though the first email told me it had all been shipped together on the 14/12/16. Quite annoyed considering p&p isn't cheap and I was was told it had all been shipped when it hadn't. The missing item is a Christmas present and now I won't be able to… Read Full Review

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★★☆☆☆

“Poor delivery”

Written on: 19/12/2016 by Loopylou74 (1 review written)

Very disappointed with the delivery/ service ordered on the 9th December and was only dispatched on the 17th December so still haven't received item yet don't think I'll be ordering again… Read Full Review

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★★☆☆☆

“Really tardy delivery”

Written on: 17/12/2016 by SoniaDavis (1 review written)

Took 4 days to dispatch order and delivery time is 3-5 working days, which is pretty poor. I don't mind the delivery time since it's just Royal Mail 2nd class, but 4 days to rummage through a warehouse to put a t-shirt in a jiffy bag means I won't be ordering from here again unless I have to… Read Full Review

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★★☆☆☆

“No feedback”

Written on: 26/11/2016 by LordFroggy (1 review written)

I placed an order for a subscription for 2 comics on the iPad app and tried to check something, which somehow ended up cancelling the subscription. I reinstated the subscription only to later be told that I would not receive issue 3 of both books, only issues 2 and 4. I contacted Forbidden Planet to request a cancellation of this subscription due to the missing issues. I have received no feedback, only confirmation four days later, that one comic was charged to my account and on the… Read Full Review

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★★☆☆☆

“Neca narrsisus”

Written on: 22/10/2016 by 52Edwards (1 review written)

Item well detailed and a good paint job but it's suppost to be die cast metal I think half of it probably is but it is no way worth £25 if you think of the Star Wars die casts that Disney were doing they were excellent quality for under a tenner eg poes wing this is no were near that standard sorry neca but won't be buying any more of these… Read Full Review

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