Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
88
56.8% of users recommend this
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★☆☆☆☆

“Slowest service. ”

Written on: 31/10/2017 by Gabbyjane13 (1 review written)

I placed my order on 30.9.17 and received my final dispatch notice came today 31.10.17. It's been over a month and I still haven't received my full order. There were no delays advertised for the products, no preorders or special requests and I've had to pay £4 for the privilege, which is pretty high anyway. Wouldn't order again, not really happy. Wouldn't recommend, it'd be faster to travel to your nearest forbidden planet if you're that desperate!… Read Full Review

Fpcustomerservice's Response to Gabbyjane13's Review

Written on: 07/11/2017

Hi there,

WE are sorry to hear about a delay with your order. If you send us an email along with your order number we will take a look into this for you.

Kind Regards,
Forbidden Planet

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★☆☆☆☆

“POOR service ”

Written on: 30/10/2017 by LeiaPratt (1 review written)

I made an order 6 month ago and i didn’t receive it till now when I contacted the company they took another payment from my account !!!… Read Full Review

Fpcustomerservice's Comment

Written on: 31/10/2017

Hi there,

If you email us at the website, or through our contact form we can take a look at this for you.

Kind Regards,
Forbiddenplanet.com

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★☆☆☆☆

“Didn't turn up”

Written on: 27/10/2017 by Lance245 (1 review written)

I ordered my product from the UK stating UK residents will receive a package within 3-5 days and I have been waiting 6 days so far. I needed it today and not having it ruined my evening!!!… Read Full Review

Fpcustomerservice's Comment

Written on: 31/10/2017

Hi there,

Orders can take 2-3 days to process, it takes 3-5 working days to deliver once the item has been shipped. If you send us an email we would be able to take a look at this order for you.

Kind Regards,
Forbiddenplanet.com

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★☆☆☆☆

“Terrible”

Written on: 13/10/2017 by Kyra447 (1 review written)

I’m very disappointed as I ordered a few shirts for my sons birthday about 5 weeks ago and still have not received anything, sent 2 emails requesting an explanation and have not received any response even though I have paid for the items , ordered other shirts through another company on same day and got those 2 weeks ago , so this is a joke as my son was looking forward to these t-shirts, will not recommend and never use them again no matter how much my son loves the designs on shirts… Read Full Review

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★☆☆☆☆

“Item not on time”

Written on: 08/10/2017 by O'Neal239 (1 review written)

This is the second time I’ve order from here and this is the second time my product hasn’t been sent to me. I won’t be purchasing anything from this store again due to the fact there is such a large lack of customer service… Read Full Review

Fpcustomerservice's Comment

Written on: 10/10/2017

HI there,

We are sorry to hear about your experience with us.

If you email us, we will be able to take a look into this for you.

Kind Regards
ForbiddenPlanet.com

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★☆☆☆☆

“Where´s my book?”

Written on: 14/09/2017 by mpiragibe (1 review written)

I was told that my purchase would be delivered on the 11 of sepetember. It´s the 14th and I haven´t received it yet. Besides this, the site registers that my purchased is "closed". I would like to know what could I do to receive the comic I bought or if it would be better to request refund… Read Full Review

Fpcustomerservice's Response to mpiragibe's Review

Written on: 14/09/2017

HI there,

When an order is listed as closed this just means it has ben completed on our side so may still be on it's way to you. If you email us with your order number we can take a look into this for you and see if it is likely in transit or if something has gone wrong!

Kind Regards,
ForbiddenPlanet

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★☆☆☆☆

“Worst company”

Written on: 09/09/2017 by nrFrazier125 (1 review written)

Ordered a figure on 27th August still has not arrived contacted by email which is a total joke even if you do getba reply takes days i have had a dissappointed wee boy who.has been coming home from school expecting it to be delivered finally had to phone the company probably cost a fortune if it does will be wanting reembursed for the call. No apology just ordered again not acceptable… Read Full Review

Fpcustomerservice's Comment

Written on: 11/09/2017

Hi there,

We are sorry that you have not received your item.

If you email us with your order number we will be able to take a look into this for you.

Kind Regards,
ForbiddenPlanet.com

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★☆☆☆☆

“Slow dispatch slower postage. ”

Written on: 18/08/2017 by BruceWillser (1 review written)

I don't have what I ordered yet so this review focuses on the dispatch and delivery aspect of the experience. Possibly we are spoilt by Amazon, super efficient next day delivery etc, but I ordered a single comic on Monday. It finally dispatched on Thursday at close of business, with an accompanying email telling me it'll take 3-5 working days. Worst case a nine day turn around, with a £3 postal charge. The comic was a tenner, so approximately a third of the items cost on top for postage to… Read Full Review

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★☆☆☆☆

“Poop”

Written on: 02/08/2017 by Nicky19811111 (1 review written)

Shows a whole box of cards but you only get one packet of cards .... complete rip off when you can get a pack for a quid yet my autistic son paid five quid for what he thought was a whole box of cards not just one packet ..... very disappointed… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 27/07/2017 by 37Olson (1 review written)

Waited 21 days for my first order and it still didn't arrive. Called customer service was told my order would be resent using a traceable postal service immediately. A week later I've just been notified that my items have been sent again using second class mail. That means if they arrive I'll be waiting over a month. Shockingly bad service and I will NEVER order from you again. No goods delivered Poor Customer service Probably the worst experience I've ever had buying goods online… Read Full Review

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★☆☆☆☆

“poor customer service ”

Written on: 15/07/2017 by LeviLowe242 (1 review written)

i ordered an item beginning of May, i then cancelled the item but have been advised today that the item has been shipped… Read Full Review

Fpcustomerservice's Comment

Written on: 17/07/2017

Hi there,

We are sorry to hear about this. If you email your order number and query to us we can take a look into this for you.

Kind Regards,
Forbiddenplanet.com

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★☆☆☆☆

“Subscription Service”

Written on: 14/06/2017 by dinoroar (1 review written)

So far I've had a subscription service booked since March. I've had one delivery of a few comics from May, nothing at all from April and no mention of anything happening in June. After not receiving anything for weeks I contacted Forbidden Planet help, who were very helpful and told me that this week I'd see everything else I was expecting. This is again not the case and I'm still not going to receive everything from May with no word when I'll see them anyway. Support were helpful but I needed… Read Full Review

Fpcustomerservice's Response to dinoroar's Review

Written on: 16/06/2017

Hi there,

We are sorry that you have had problems with your subscription.

If you drop an email to us we will be able to explain the subscription service and hopefully help you out!

Kind Regards,
Customer Service
ForbiddenPlanet

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★☆☆☆☆

“Magazine failed to arrive”

Written on: 10/06/2017 by SpaceAgeFilms (1 review written)

Hi there, Nova #3 x 1 Despatch Date: 8/5/2017 POST Postage x 1 Despatch Date: 8/5/2017 The magazine ordered failed to arrive... not trying to make this a public complaint, don't want it published, etc. but would you be able to look into it? Has it been misdelivered / returned, etc. Thanks… Read Full Review

Fpcustomerservice's Response to SpaceAgeFilms's Review

Written on: 12/06/2017

Hi there,

We are sorry to hear about this, if you email us with your order number we should be able to look into this for you!

Kind Regards
Customer Service

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★☆☆☆☆

“Would not tell the truth about delivery of itemd”

Written on: 24/05/2017 by SamnthaM (1 review written)

Order of Tekken signed comic. I was told both via email AND by phone that my order was priority shipped yesterday via DPD, yet it still says in my account awaiting stock. Can someone please tell me the truth about what is going on as I spoke to 4 people on your helpline AND was told via email that you have them. I desperately need and still want this order and would appreciate being told the truth rather than constantly being told it will ship that day. Furthermore despite being told that… Read Full Review

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★☆☆☆☆

“4.99 for 1 small packet of pokemon. cards rip off!”

Written on: 15/05/2017 by Emiliano467 (1 review written)

I thought at 5.00 I was. Buying several packets. This is a rip off… Read Full Review

Fpcustomerservice's Comment

Written on: 15/05/2017

HI there,

Thank you for your review.

We are sorry that you feel you have been ripped off.

We clearly state on booster packs that it will be one booster pack randomly supplied and this is listed at it's RRP with an additional £1 P&P which would have been agreed to at check out.

Please don't hesitate to email us with your order number if you have any questions about your order.

Kind Regards,
ForbiddenPlanet.com

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★☆☆☆☆

“The items packaging is damaged and i only received...”

Written on: 10/05/2017 by dnoble1888 (1 review written)

The items packaging is damaged and i only received half my order… Read Full Review

Fpcustomerservice's Response to dnoble1888's Review

Written on: 10/05/2017

HI there,

We are sorry to hear this.

If you could email forbidden planet we will be able to look into this for you.

Kind Regards,
Forbiddenplanet

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★☆☆☆☆

“Very slow dispatch”

Written on: 07/05/2017 by Paytonc207 (1 review written)

It took a full week to dispatch the "in stock" item ordered which meant it was received well past my brother in laws birthday. That is the worst turnaround I've ever had… Read Full Review

Fpcustomerservice's Comment

Written on: 10/05/2017

HI there,

We are sorry to hear about the delay with this order.

Please email forbidden planet with your order number so we can take a look into this for you.

Kind Regards,
Forbiddenplanet

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★☆☆☆☆

“Poor service”

Written on: 03/05/2017 by Neverontime (1 review written)

I pre order my comics as well as friends and my son. Always way behind shop arrivals, ordered 10 Batman #21 lenticular and received none, items that come out on the same day I get in 2 different deliveries 2 days apart!… Read Full Review

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★☆☆☆☆

“Worst service ever!!!”

Written on: 29/03/2017 by pmMunoz321 (1 review written)

Ordered a scarf in December, they inform me they are delivering in March. Have tried to cancel this order but it is impossible to do on there website. DO NOT ORDER FROM THIS COMPANY… Read Full Review

Fpcustomerservice's Comment

Written on: 03/04/2017

Hi there,

We are sorry to hear you are having problems with your order.

If you email us with your order number we can take a look into this for you.

Kind Regards,
Forbidden Planet Customer Service

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★☆☆☆☆

“Terrible comic packaging”

Written on: 09/02/2017 by degreesofseparation (1 review written)

Forbidden Planet were originally a comic book store, starting life in Denmark Street in London. I visited a few times on trips to London in the 80s. Oh how they have forgotten their roots! They should know that comics are precious to collectors, we want near mint copies of our new comics; using current grading parlance, we want 9.8s or at worst 9.6 comics. But the way they are handled and shipped by FP make this a rare chance of happening. First they stuff as many as SIX comics in a bag… Read Full Review

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