Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
382
57% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★☆

“A Happy Postal Customer”

Written on: 26/07/2017 by IsmaelHarris (1 review written)

I've been having my orders sent to my door for the last six months or so. They arrive bagged, free from folds, and in a pretty sharp Forbidden Planet sleeve. I only wish they're arrive quicker but that's more my anticipation for what's happening rather then the level of service that's provided. Any time I've gone into the store in London the staff have been well informed and helpful… Read Full Review

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★★★☆☆

“Incorrect image for the paperback version”

Written on: 20/07/2017 by iweryiqoeytpq (1 review written)

I am disappointed as the image used on your website is the one for the hardback version, and I had assumed when I made the purchase that I was buying a hardback copy (for a very good price for a hardback, to be fair, though now I know why it seemed a good price). I'm happy with the paperback version, unless you feel inclined to honour the implied contract ;-) I strongly urge you to change the image or add a clear message next to it to remove any possibility of misunderstanding. It looks like… Read Full Review

Fpcustomerservice's Response to iweryiqoeytpq's Review

Written on: 25/07/2017

Hi there,

Thank your for your review.

We are sorry to hear about any confusion. It looks like this item is listed as "Trade Paperback" in the product description however if you send an email to us we can have a better look into this.

Kind Regards,
ForbiddenPlanet

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★★★★★

“It's like a geek heaven”

Written on: 19/07/2017 by Sortzcov (1 review written)

I have numerous subscriptions with Forbidden Planet and cannot rate them highly enough. Emails are always sent to inform me that my subscription has been processed and when they have been shipped. My comics always arrive on time and are well packaged. I've yet to have a problem with them and they've even sent me out sample comics in the past which I now have a subscription for. I've also ordered items from the site before and the ease with which they are dispatched is on par with their comic… Read Full Review

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★☆☆☆☆

“poor customer service ”

Written on: 15/07/2017 by LeviLowe242 (1 review written)

i ordered an item beginning of May, i then cancelled the item but have been advised today that the item has been shipped… Read Full Review

Fpcustomerservice's Comment

Written on: 17/07/2017

Hi there,

We are sorry to hear about this. If you email your order number and query to us we can take a look into this for you.

Kind Regards,
Forbiddenplanet.com

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★★★★☆

“Forbidden Planet general review ”

Written on: 11/07/2017 by nssr (1 review written)

In my opinion, one of the best on line book stores i know. I gave it 4 stars after a lot of consideration since i was inclined for 3 stars at the beginning. I gave it a 4 mainly because the books where in awesome condition. But after a few orders, and after seeing some of the orders my friends got let me state my pros and cons of this store. Cons - Not a lot of variety on comic variants covers Signed books never come with a certificate of autenticity The packaging is not that… Read Full Review

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★★★★★

“Fantastic”

Written on: 03/07/2017 by Bmoviequeen (1 review written)

i came across this website whilst searching for my husbands birthday present, the website is well presented and easy to navigate, fantastic range of items available, at very reasonable prices! Delivery was quick and the products arrived well packaged, very happy, highly recommended… Read Full Review

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★★★★★

“Fantastic products and service”

Written on: 01/07/2017 by haddonfield31 (1 review written)

I have ordered a few times from forbidden planet and each time I have had help from the mail order team and they were prompt with replies and very helpful. Payments were process and orders shipped quickly with care and items arrived in perfect shape. I was skeptical about ordering at first because of international shipping process (I am in Canada) but I wouldn't hesitate to order again. Thanks for all of the help making my purchases and the great products you offer… Read Full Review

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★★★★★

“Legendary forbidden planet ”

Written on: 30/06/2017

Found the site really easy to use plus it's has the greatest merchandise on the net . I would definatly recommend to others!!!!… Read Full Review

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★★★☆☆

“review”

Written on: 30/06/2017 by subfocus11 (1 review written)

its not clear how to pay for different delivery speeds. and its quite unusual that in this day and age, u cant track ur order. i would highly recommend that u modernise your approach or ul lose custom to competitors who do it better. oh and get more rick and morty merch!! that shows gona blow up this year… Read Full Review

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★☆☆☆☆

“Subscription Service”

Written on: 14/06/2017 by dinoroar (1 review written)

So far I've had a subscription service booked since March. I've had one delivery of a few comics from May, nothing at all from April and no mention of anything happening in June. After not receiving anything for weeks I contacted Forbidden Planet help, who were very helpful and told me that this week I'd see everything else I was expecting. This is again not the case and I'm still not going to receive everything from May with no word when I'll see them anyway. Support were helpful but I needed… Read Full Review

Fpcustomerservice's Response to dinoroar's Review

Written on: 16/06/2017

Hi there,

We are sorry that you have had problems with your subscription.

If you drop an email to us we will be able to explain the subscription service and hopefully help you out!

Kind Regards,
Customer Service
ForbiddenPlanet

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★★★★★

“fair priced, good quality, fast delivery ”

Written on: 13/06/2017 by 08GibsonJ (1 review written)

Everything I've ordered from here has been top quality with fast delivery and a decent price. I have recommended the store in Manchester as well as the store online to some of my friends who wanted to find a easy accessible site that's easy to use. The tryung ti track the order was difficult but once I found out how it worked really well… Read Full Review

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★★★★☆

“supergirl figure dc collectibles ”

Written on: 13/06/2017

Action figure arrived quick after dispatch took 2 days to arrive. Happy with the figure the headsculpt is great, the paint job is brilliant apart from one little paint splatter on supergirl's boot but apart from that I'm pleased with my order. I look forward to purchasing more figureso from the store and online… Read Full Review

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★★★☆☆

“Great range of products, terrible delivery”

Written on: 13/06/2017 by SelenaO'Neil (1 review written)

For a company this size and the range of products they offer it's a shame that their online experience is terrible. The site isn't easy to use, but you'll get through that if you really need/want something. The thing that really got me is the checkout and the delivery process. Not only couldn't I choose any other delivery options than second class (which costs £4 standard), it also takes ages to reach you. My order took 3 days to process and then takes 3-5 working days to deliver second class… Read Full Review

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★★★★☆

“Your website is cheap that's how I like it”

Written on: 12/06/2017 by LindsayShoemaker90 (1 review written)

When can my booster box come i love your website… Read Full Review

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★☆☆☆☆

“Magazine failed to arrive”

Written on: 10/06/2017 by SpaceAgeFilms (1 review written)

Hi there, Nova #3 x 1 Despatch Date: 8/5/2017 POST Postage x 1 Despatch Date: 8/5/2017 The magazine ordered failed to arrive... not trying to make this a public complaint, don't want it published, etc. but would you be able to look into it? Has it been misdelivered / returned, etc. Thanks… Read Full Review

Fpcustomerservice's Response to SpaceAgeFilms's Review

Written on: 12/06/2017

Hi there,

We are sorry to hear about this, if you email us with your order number we should be able to look into this for you!

Kind Regards
Customer Service

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★★★★★

“Morganville Vampires Book 2”

Written on: 04/06/2017 by Karlie463 (1 review written)

It was very easy to place the order online,the information given via email re: the quality of the book was excellent, packaging very good, post was fast & price was great - would certainly recommend this firm. Thank you very much. … Read Full Review

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★★★☆☆

“Good range of products, unnecessary shipping rates”

Written on: 01/06/2017 by Woody567 (1 review written)

Usually I purchase all my comics off of EBay due to ease, however due to missing the initial release of Secret Empire #0 they had all sold out. Luckily I find out that Forbidden Planet have some in stock so am eager to purchase, however am heavily put off by the extreme shipping rates! £1.00 for 1 comic! Of course I would prefer my comic to arrive in pristine condition, but EBay sellers can do that and free shipping! I am extremely unhappy with the charge and will unlikely purcahase again… Read Full Review

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★☆☆☆☆

“Would not tell the truth about delivery of itemd”

Written on: 24/05/2017 by SamnthaM (1 review written)

Order of Tekken signed comic. I was told both via email AND by phone that my order was priority shipped yesterday via DPD, yet it still says in my account awaiting stock. Can someone please tell me the truth about what is going on as I spoke to 4 people on your helpline AND was told via email that you have them. I desperately need and still want this order and would appreciate being told the truth rather than constantly being told it will ship that day. Furthermore despite being told that… Read Full Review

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★★★★★

“Great for comics/graphic novels”

Written on: 21/05/2017

I almost always order my comics and graphic novels from forbidden planet online. Otherwise, I go into one of their stores if I happen to be nearby. Their online listings are usually up to date (there have been a couple of occasions when covers have changed, but this is clearly detailed as something which could happen in the product description), and delivery times are short. Comics are generally delivered inside of a plastic cover inside the outer cardboard box which works fairly well to… Read Full Review

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★☆☆☆☆

“4.99 for 1 small packet of pokemon. cards rip off!”

Written on: 15/05/2017 by Emiliano467 (1 review written)

I thought at 5.00 I was. Buying several packets. This is a rip off… Read Full Review

Fpcustomerservice's Comment

Written on: 15/05/2017

HI there,

Thank you for your review.

We are sorry that you feel you have been ripped off.

We clearly state on booster packs that it will be one booster pack randomly supplied and this is listed at it's RRP with an additional £1 P&P which would have been agreed to at check out.

Please don't hesitate to email us with your order number if you have any questions about your order.

Kind Regards,
ForbiddenPlanet.com

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