Forbidden Planet Ltd Reviews - www.forbiddenplanet.com

★★★☆☆
3.2 / 5
382
57% of users recommend this
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Latest Reviews

★★★★★

“Iron Maiden: Legacy Of The Beast #1”

Written on: 18/11/2017 by CharityPorter (1 review written)

I just received Iron Maiden: Legacy Of The Beast #1 and i was amazed how well the comic was protect from the hell that's shipping something abroad. Surelly i will buy something more than just the Iron Maiden comics… Read Full Review

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★★★☆☆

“Shame could not purchase in shop ”

Written on: 17/11/2017 by 341O'Sullivan (1 review written)

I tried to purchase this item in store but it was £10 more expensive. Advised by staff that I couldn't buy it at price as online. I then had to order online whilst in shop. Felt let down by store… Read Full Review

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★★★★★

“very impressed with the prompt answering, explanations...”

Written on: 15/11/2017 by Templeton1994 (1 review written)

very impressed with the prompt answering, explanations and solutions of e-mail queries. excellent packaging and overall service. very very happy to use forbidden planet… Read Full Review

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★★★★★

“Forbidden Planet are the best ”

Written on: 13/11/2017 by Adison1969 (1 review written)

I got The Art and Soul of Blade Runner 2049 book. The price was much lower than anywhere else. The order processed and shipped quickly as the item was in stock. One issue is that I made a mistake with my address and it somehow got through verification. Fortunately, the person who received it must have contacted Forbidden Planet and they gave them my phone number. The person then rang me, found out where I live and brought the parcel round to me. Thanks everyone!… Read Full Review

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★★☆☆☆

“Local shop only for UK”

Written on: 11/11/2017 by 255Griffin (1 review written)

Everything perfect unless you live outside UK. They charged me an enormous shipping fee to deliver to Slovakia. via DPD. but they were not able to tell me shipping fee during ordering, than they ask for 68 GBP, which i do not understand, as same service from Slovakia costs 15€. Customer service did nothing to help me to lower fee or to explain it to me. Just asked me, if i want to cancel my order, which i didn´t want to. I usually buy from Amazon, no such problem, and i will not buy… Read Full Review

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★★★★★

“fast and kind service”

Written on: 04/11/2017 by 262Mattingly (1 review written)

fast and kind service… Read Full Review

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★☆☆☆☆

“Slowest service. ”

Written on: 31/10/2017 by Gabbyjane13 (1 review written)

I placed my order on 30.9.17 and received my final dispatch notice came today 31.10.17. It's been over a month and I still haven't received my full order. There were no delays advertised for the products, no preorders or special requests and I've had to pay £4 for the privilege, which is pretty high anyway. Wouldn't order again, not really happy. Wouldn't recommend, it'd be faster to travel to your nearest forbidden planet if you're that desperate!… Read Full Review

Fpcustomerservice's Response to Gabbyjane13's Review

Written on: 07/11/2017

Hi there,

WE are sorry to hear about a delay with your order. If you send us an email along with your order number we will take a look into this for you.

Kind Regards,
Forbidden Planet

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★☆☆☆☆

“POOR service ”

Written on: 30/10/2017 by LeiaPratt (1 review written)

I made an order 6 month ago and i didn’t receive it till now when I contacted the company they took another payment from my account !!!… Read Full Review

Fpcustomerservice's Comment

Written on: 31/10/2017

Hi there,

If you email us at the website, or through our contact form we can take a look at this for you.

Kind Regards,
Forbiddenplanet.com

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★★★☆☆

“Delivery”

Written on: 28/10/2017 by Danteq432 (1 review written)

The only thing that needs improvement is delivery. Alot of time the product does not come within 3-5 days. And alot of times a product that has been released and dispatched might be delivered before a previous order thats still has not been delivered which ruins fhe reading order… Read Full Review

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★☆☆☆☆

“Didn't turn up”

Written on: 27/10/2017 by Lance245 (1 review written)

I ordered my product from the UK stating UK residents will receive a package within 3-5 days and I have been waiting 6 days so far. I needed it today and not having it ruined my evening!!!… Read Full Review

Fpcustomerservice's Comment

Written on: 31/10/2017

Hi there,

Orders can take 2-3 days to process, it takes 3-5 working days to deliver once the item has been shipped. If you send us an email we would be able to take a look at this order for you.

Kind Regards,
Forbiddenplanet.com

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★★★★★

“Everything was OK”

Written on: 21/10/2017 by 200McCulloch (1 review written)

The book came well conditioned and it arrived on time. … Read Full Review

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★★☆☆☆

“Slowwwww deliveries”

Written on: 20/10/2017 by 186Temple (1 review written)

The products are fairly priced but delivery is so slow. I have to wait an age between delivery confirmation and actually recieving my order. I'm coming to the end of a comic series. Once it has concluded I'm not shopping online with forbidden planet again as their delivery system seems to be stuck in the dark ages… Read Full Review

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★★★★☆

“service review”

Written on: 18/10/2017

a couple of improvements to suggest. update website. faster delivery times. thats all, the rest is good… Read Full Review

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★★☆☆☆

“Too slow”

Written on: 14/10/2017 by AylinRichardson44 (1 review written)

The selection of books is great, but don't expect to be getting your comics on the day the come out, or the next or the one after that. You normally receive them on a saturday or even the monday. It's just too slow, you get faster and cheaper deliveries from Ebay. If like me you like your books to come soon go elsewhere, if you don't mind waiting it's okay I guess… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 13/10/2017 by Kyra447 (1 review written)

I’m very disappointed as I ordered a few shirts for my sons birthday about 5 weeks ago and still have not received anything, sent 2 emails requesting an explanation and have not received any response even though I have paid for the items , ordered other shirts through another company on same day and got those 2 weeks ago , so this is a joke as my son was looking forward to these t-shirts, will not recommend and never use them again no matter how much my son loves the designs on shirts… Read Full Review

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★★★★★

“Excellent value and speed”

Written on: 12/10/2017 by mdcowl (1 review written)

Fantastic range of products and with competitive prices. I've placed many orders over several years and with no problems. Always my first choice. … Read Full Review

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★☆☆☆☆

“Item not on time”

Written on: 08/10/2017 by O'Neal239 (1 review written)

This is the second time I’ve order from here and this is the second time my product hasn’t been sent to me. I won’t be purchasing anything from this store again due to the fact there is such a large lack of customer service… Read Full Review

Fpcustomerservice's Comment

Written on: 10/10/2017

HI there,

We are sorry to hear about your experience with us.

If you email us, we will be able to take a look into this for you.

Kind Regards
ForbiddenPlanet.com

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★★★★★

“My only comic book stop”

Written on: 28/09/2017 by Phantom_crash (1 review written)

Regularly use Forbidden Planet to pick up interesting gifts and comics. Never had a problem with availability and delivery is as fast as anyone else. Would certainly recommend to anyone who's into the comic book/sci-fi genre as they've got pretty much everything for everybody. Already planning my next purchase as I've recently started to buy graphic novels and the selection on offer both in store and online is hard to beat, especially in the UK… Read Full Review

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★★★★★

“Feeds my comic addiction! ”

Written on: 25/09/2017 by charlsmxo (1 review written)

I love love love this! Despite missing a few issues due to my own fault, having the subscription service for my comics has never made it easier. I used to struggle getting issues due to living quite far away or not knowing the dates of issues etc, but my collection is finally growing! I also love the shop, absolutely amazing friendly staff who do everything they can to help, which is always great!… Read Full Review

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★★☆☆☆

“Tshirt ruined colour ran”

Written on: 19/09/2017 by 107Schmidt (1 review written)

Order no:(5114256), Label on this tshirt said wash 40 degree was i washed on 30 degree wash colour ran, i have a very upset teenager as this was a present for my son for passing exams.how do i send a photo as proof of the damage? Also a very unhappy mam Kind regards, Aisling collins. … Read Full Review

Fpcustomerservice's Comment

Written on: 20/09/2017

HI there,

We are sorry to hear about this, if you email images and details of this to us with your order number we can have a look into this for you.

Kind Regards,
ForbiddenPlanet.com

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Ashlingc35's Comment

Written on: 21/09/2017

Hi there,
Can you please tell me who I address my email to regarding my complaint for my order as I can only attach photos to the email I need to send on my phone.

King regards,

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Fpcustomerservice's Comment

Written on: 27/09/2017

Hi there,

You should be able to send this through to us.

Kind Regards,
ForbiddenPlanet.com

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