Poor customer information

3.2 / 5
56% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Forbidden Planet Ltd - www.forbiddenplanet.com


“Poor customer information”

Written on: 19/11/2013

I ordered 2 items one of which came in a reasonable time but cannot get a response regarding the second item despite e- mailing several times. As this was bought as a gift for my nephew I would like to know if it will arrive in time

  • Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Fpcustomerservice's Comment

Written on: 20/11/2013

Hi there,

We're sorry to hear this, have you called our Customer Service team?

Most enquiries take 3-4 days to reply via email.

Please do get in touch so we can resolve this for you.

Kind regards,

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