They took my money & 3 months later, no cigarettes

I ordered 7 cartons. When they didn't show after 2 months she said she would be me a refund. They have NO PHONE, so it is just email. Claimed she put the refund in my account. Even when I sent a statement showing that she DID NOT, that's all she kept repeating. So basically, tough luck, $200 gone. STAY AWAY FROM THEM!!!!!!!!!!!!!!!!!