Seat not as booked on line.

I booked front of stalls theatre tickets for Eddie Izzard for his latest show at the Palace Theatre three months in advance, as I find it difficult to see clearly at the back of any theatres. Upon arrival at the booking office to collect ticket in person, and having travelled some sixty miles and refused an invite to a twenty first celebration as it was such a good seat: I was extremely disappointed to find that the ticket booking reference bears no relevance to that on the ticket and I was now in row Y. I spent an uncomfortable evening leaning into the aisle to try to hear and partially see Izzard who was brilliant.Will not trust or recommend this theatre booking company in future.Palace theatre staff tried to be extremely helpful but a busy Saturday evening and could not offer alternative seat, directed complaint straight to this agency. Yes it was very easy to book with this company but I would not trust personally or recommend this agency to any friends or relatives because of this experience, extremely disappointingi