I bought tickets in September 22. for my family to go and see Luke Combs in London, 02 for October 2023, so 13 months before the concert. I paid in full for my tickets to get an email to days before the concert to say they could not get my tickets and could not give me replacement tickets a refund I’ve been issued and would take up to 8 days so left me no opportunity to get more tickets as the refund wouldn’t come through till after the concert. So disappointed in this service contacted customer service and they were so unhelpful and rude did not care about the disappointment of my family are not going to the concert after getting everything ready and being so excited as my daughter is a very big Luke Combs fan will not be using this website again

SOLD 2 sets of 2 tickets … confirmed everything I was asked … penalised the first sale and refused to accept clear proof. Second sale they are refusing to pay. Have done everything right and they are not budging … this so looks like an organised sham. NEVER USE STUBHUB, THEY ARE UNSCRUPULOUS.

Bought a ticket for my daughter for clubland never Received it and got refunded without any explanation whilst they still had them on there site for sale , whilst I have to look at the dis’s appointment on her face

I sold tickets for £200. There was a problem between StubHub and the venue in transferring tickets but we all got emails asking for patience and it would be valid. I wasted hours chasing this over 3 weeks. Eventually a couple of days before the show they cancelled all sales. So buyers missed the show and sellers lost a lot of money. Disgusting company, never use them!

I have never been as fed up with a company as I have with this company and I do NOT recommend them to anyone. I tried selling and listing my tickets so many times and their staff kept deactivating the tickets without saying why. When I called, they kept telling me to relist them which I did. I called again and again and was finally told to send the tickets in, which I did, at a cost. I was then called while I was out of the country and told that the tickets would be relisted. They were not and therefore, did not sell. These tickets were for the NFL games which were sold out and therefore, if the tickets had been listed as requested, would have sold. So now I am out my tickets AND the money i would have made had they sold plus overnight postage costs. I kept back the last two sets of tickets and have sold them privately which i could have done with the first two sets had they stopped farting around with my tickets. I am disgusted with the practices in place and will not recommend the service to anyone.

Don't use this website. Take money from your account and don't issue tickets. No service to talk to anyone. No one knows anything. I would not recommend anyone to use this business. Waiting for 3 return phone calls.

Hi Sold tickets & sent them as requested They have stalked my pregnant daughter who frankly doesn't need the hustle . They have threatened her with extra fees and are e mailing her with threats at 5 Am I can't help it that the guy who is receiving the tickets is out when delivered & wasn't able to sign for them We have sent genuine tickets & the event is 21 days away so there is no urgency I will never use this charlatan agency again !

They advertise that they will add an event so you can sell tickets through them. When you email, they refuse to list the event.

Ordered Beyoncé tickets a week ago and was sent a confirmation email explaining that the tickets were being sent via UPS and would be tracked. Contacted StubHub on the Friday (concert on the Tuesday) concerned about where my tickets were. I was told there was a delay on postage and they would monitor them carefully and the voice recording on their phone number assured customers that tickets would be out on time. I received a phone call this morning (THE DAY OF THE CONCERT) to tell me that my tickets have been misplaced, they can not reprint a copy, there are no other tickets available and that I would get a refund in 3 to 5 days. I am disgusted that they told me this ON THE DAY I am due to be going to the concert, then to find there are tickets still available on the website to purchase. Shocking.

the dog chewed our tickets up for simply red at the LG Arena rang a copule of times "leave it with us lets see what we can do" 2 days before the concert still no reply from stubhub so we printed off the ticket conformation and guess what..... yes thats right couldnt get in so we had to buy some more tickets, Stubhub you need to sort your customer service department out, and yes we do know it was our fault but these things happen, but with no help from you it seems like "take the money and run" shame on you people........shame........

I bought tickets to ACDC live at Wembley. The Confirmation email clearly highlighted that collection point was NOT at Wembley but in Charing Cross. Now, I live in the north so having to go to the centre to come back north again is a pain specially when that same day I arrived from holidays and you can only collect 3 hrs before the gig. I went all the way to Charing cross just to be told "no, you have to go to Wembley", no apology, no one called me from Stubhub in order to give notice of the change. I wasted time and energy which ruined the concert for me. Buy somewhere else, these people are liars and have no respect for you or me.

Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. Ups showed only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a 'fan protect guarentee' - which basically means I go back onto the Stubhub website, see my concert is now a 'past order' and there's no button or way to file a claim or complain. I wrote an honest review which is what the first couple of lines of this are and they wouldn't publish it. The service is a lottery, you have zero guarentee of getting a ticket you paid for, you might well get your money back but Stubhub don't care when that might be. I had to file a claim with Paypal and still waiting to get my money back. It's not rocket science, this 'service' is weak and they rely on people to send these tickets, whcih they may put up for 'sale' just in case they decide to flake and not attend. So they have a backup sucker to dump the ticket(s) on just in case they need it. Being my first and last experience with Stubhub, i've found the service a joke. When the tickets have not arrived and I ask for my money back you don't list off some 'fan protect' garbage, you give me my money back. Wouldn't trust this service personally at all. You have no guarentee you'll get what you pay for and it certainly ruined my weekend, and week leading up to it stressing over a ticket. AVOID, if at all possible and do not make plans relying on anything bought via Stubhub.

Used this site twice and got my tickets both times. The first time was an NFL match at Wembley when the Cowboys came to town in late 2014. Tickets came in the mail without any drama. The second was a match day pickup at Goodison park on the 26th Dec, where stubhub appear to have a relationship (I picked up from the club collection area). The latter was even below cost.

If You buy ticketsvia them and the concert is postponed, you are stuffed if you can't attend the new date, no refund, and as you are not the original purchasers you can't get the money from the original ticket issuer either. I will never buy again.

They use UPS to send the ticket and it never into my hands. I booked the ticket for Richard III on 25/6. 7/9 they already have alarm in tracking website that the address is incorrect.( But the truth is it's nothing wrong with the address!!!!!!!) They didn't inform me but I provides my clearer address anyway on 11/7. THEY STILL CAN"T FIND THE ADDRESS. Hey I live in London not efing countryside ok? USE GOOGLE MAPS for Pete's sake!!!! And UPS said I need to collect the ticket at their center by myself. I called StubHub to let them send it again on Sat morning, they said it's all sorted. So I kept waiting, STILL GET NOTHING. The play is at the evening that day. THEY ARE REALLY UNPROFESSIONAL. I've called more than 4 times to be clear that they get the address right. And now I have to wait for refund for another few days. I'll never go their website and purchase anything from them. Literary wasting my time. Really unimpressed service.

I sold tickets to Arctic Monkeys gig on 20/05/2014 the tickets got delivered fine and I was expecting the money within 5-8 days. It is now nearly a month and have still not received any money as of today - 17/06/14!!! I have been in contact with them and they issue the same response every time that there has been an error with there system and they will get it sent out again and be in my account in 5 days. This has happened four times, absolutely shocking customer service, would not recommend anyone using these to buy or sell tickets. I sell alot of tickets using Viagogo and getmein and would certainly recommend using these as the money is in 3-5 days after the event has taken place and have had no problems. This is the first time I have used Stub hub, wont be making the same mistake again!! shocking company

Since Ebay stopped allowing customers to sell tickets Stubhub is supposed to be the site to use as directed by Ebay. It is a useless site for selling,it doesn't work. Their mark up is just sooo greedy and yet they try to disguise this huge mark up from buyers.However,now the buyer has no point of reference no name or person to deal with just a faceless void. Ebay saw how popular ticket sells were and wanted to muscle in on the action.In essence they got greedy. I cannot see how Stubhub has retained the market share Ebay once had,it's lost to all other sites like Stubhub so have thrown away their once loyal users. Ebay have lost a huge market share but Stubhub is nowhere close to being anything like as user friendly for sellers and is far too restrictive on cut off dates. Just a rubbish set up, set up for greed but has led to their downfall in sales.

Loved that I got access to a sold out concert at the arena. However the markup by the seller was over 3 times the value. Not really Stubhub's fault, as they made the tickets available to me, but they should set a maximum price floor and ceiling to keep the marketplace level.