Unprofessional awful service

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Seatwave - www.seatwave.com
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Guest's review of Seatwave - www.seatwave.com

“Unprofessional awful service ”

★☆☆☆☆

written by on 29/02/2016

I ordered two Circue Du Soleil tickets on 17th February. It was my first time purchasing this sort of thing and felt proud that I had managed to do so until the tickets actually arrived. They were student tickets and had student printed across the top. I emailed Seatwave and had a really condescending guy tell me it was my fault as he claimed I should have known. I then phoned Seatwave and spoke to an incredibly unhelpful unprofessional woman who again told me it was my own fault and that the only thing she could recommend is that i try to sell the tickets on ( to students I might add!). I spent the best part of £300 on tickets that I could not use. Never again will I purchase from Seatwave.

  • Circue du Soleil

    Event

  • Customer service

  • High

    Booking fee

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Andiamo's Comment

Written on: 01/03/2016

Did your confirmation email from Seatwave state that you were buying student tickets? If not, you are covered by Seatwave's guarantee that you will receive the tickets you ordered and should expect a full refund.

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