Dreadful! Useless! DO NOT USE!

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Guest's review of Seatwave - www.seatwave.com

“Dreadful! Useless! DO NOT USE! ”

★☆☆☆☆

written by on 02/04/2014

I bought my Justin Timberlake tickets ((1st April)last year unfortunatley due to the death of my father I couldnt attend the concert, I decided to sell my tickets through this rubbish organisation!
This was the worst decision I ever made!
I Went through the listing process clearly stating that my tickets were in Block 402 entered the row, seat numbers etc.
I Didn't hear anything from them so I sold my tickets myself only to then get an email from them on the day of the concert informing me of the sale of my tickets.
I called up the customer service team and they said that if I could I should try and get the tickets back as I would face a number of charged. After loads of rushing around I managed to get my tickets back, I Rushed down to the O2 dropped my tickets off to the Seatwave office thinking everything was going to be ok! Only to get a call from an unprofessional member of their staff informing me that they had cancelled my order and I would now face a number of charges as I listed them incorrectly! I told him that it clearly stated on the advert that my tickets were in block 402 but he wouldnt listen and said they have cancelled the order and the charges will be taken from my account ASAP! To me it seems like they look at every opportunity to not pay out but this was absolutely ridiculous!
I would never in a million years recommend them to anyone! if anything I will go out of my way to tell people to avoid them!
Pathetic service!

  • Justin Timberlake at O2- 1st April 2014

    Event

  • Selection of tickets available

  • Ease of ordering

  • Customer service

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Andiamo's Comment

Written on: 02/04/2014

It's dead simple - check the email that Seatwave sent you with the sale confirmation. It will tell you which tickets were sold. You can also check your account on the Seatwave website which will show which tickets you listed.
Seatwave really is an honourable company, and if you have all the proof they will pay you for the sold tickets within 10 days of the concert.

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Complaint14's Comment

Written on: 05/04/2014

Thanks for your advice.
I have all my proof, I also logged into my seatwave account this morning and my listing was there but when I checked this afternoon my listing had disappeared from the account. Luckily I have copies.
Just have to wait and see what they say, if they are as "honourable" as you say they are I shouldn't have a problem. But I'm not the first person this has happened to I definatly won't be the last.

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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

thank you for your feedback.

One of our main priorities at Seatwave is to be completely transparent, this is why we have strict terms and conditions in place for both parties.

By listing a ticket with us, you are committing to supply that ticket; which means that you are making and communicating an offer to sell that ticket. When a Buyer agrees to buy the ticket, he or she is accepting your offer, and the transaction is binding on the parties and you are required to supply a ticket to the Buyer.

If, for any reason, you fail to fulfil on the contract you have entered into in respect of the sale of your ticket to the Buyer, you agree that we can deduct payment from your credit/debit card or account balance with us, for expenses or charges that we incur in finding a replacement ticket or providing a refund.

You further agree that we can set off any amount you owe us against any monies owing to you that we hold at any time. Please see clause 9 in our UserAgreement (Financial Consequences) for further information.

Once you have created the listing, your tickets will remain visible on our site for sale and if you chose to use your tickets yourself after all and these haven't sold by then, you would need to delete the listing first to avoid double selling.

We do appreciate that this might not be the news you wanted to hear and we are sorry that we cannot inform you otherwise.

Thank you again for taking the time to contact us and making us aware of the situation. We do appreciate your feedback.

seatwave

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Complaint14's Comment

Written on: 05/04/2014

You clearly haven't read my comments.
I provided my tickets to seatwave I dropped them off to the o2 seatwave office and received a receipt for them.

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Rosetheyounger's Comment

Written on: 03/04/2014

You sold your tickets elsewhere but didn't think to remove your listing from Seatwave. Seems you didn't have a thought for any poor potential buyer who had no idea that the tickets they were paying for were no longer available. Seatwave useless? They can only work with the information you give them. The company is one of the big success stories of the 21st Century, but even they are not clairvoyant.

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Complaint14's Comment

Written on: 05/04/2014

If you read it properly then you would have realised that I corrected my error and re-bought my tickets so I could provide them to the person who bought them online. So how is that useless!!
I gave them the correct information once again read what I wrote instead of coming to your own conclusions!
I'm only sharing my bad experience.

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Rosetheyounger's Comment

Written on: 06/04/2014

I think I did read your comments correctly - this is the first time you have mentioned re-buying your tickets.
Please read MY comments - I didn't say anywhere that you were useless, only that Seatwave are NOT useless.
They sell thousands of tickets every day and most of their mishaps are because of sellers' mistakes. The amount of complaints compared to the amount of sales is minute.
As the other poster mentioned, if they have made an error and you have all your proof there will be no problems in obtaining a refund. They are not a fly-by-night company.
The only thing I don't understand is how they could have sold your tickets on the day of the concert unless you had posted them to Seatwave for a Last Minute Sale. Do you think there may be something wrong with your email account and you are not receiving emails on the day they are sent?

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